EFS Solar Reviews

Installer Comments

HORRIBLE. I wish I had read the other review before proceeding. The salesperson came to determine if solar would meet our needs and if it could be installed. After going through everything with him, they came out several weeks later (although he promised a couple of days) only to tell us they weren't installing because of "high winds over 35 km," which we checked with 3 different websites that list windspeed in our area and none were over 22km at the most for this day with the highest wind gust measured at 27km. They asked where we wanted the inverter, yet they put it in a different place- right in front of our front door on a perpendicular wall- without consulting with us. They left all the panels leaning up against our house UNSECURE, and we had to assume the liability if they are stolen and damaged??? They did come back and pick them up when we said we weren't responsible for them and wanted them gone. After not hearing from them about rescheduling, we agreed for them to come get the inverter and patch the wall where they put it, which I'm sure won't be done correctly. Oh, and they also broke the latch of our gate by leaving it open all day. And the other review is CORRECT. They don't answer the phone half the time and don't call people back. You get a different person each time and all they care about is selling the panels. No one knows what the other is doing. If you complain about anything, YOU are the problem, AND Cameron talks over you when you are trying to explain why you are frustrated with the people on the worksite who actually asked us, "When are we supposed to be coming back?" Uh, how are we supposed to know that? AVOID at all costs unless you want a hassle.

Installer Comments

Catastrophically Inept. Over 7 weeks and 4 attempts to install, damaged roof (although that issue was addressed and fixed), awful to non-existent customer and after sales service. No one knows what's going on or what anyone else is doing or when. Charged more than invoiced amount. No one answers phones, emails replied to by sales only on average 1 week delay. Marginal communication regarding install bookings some turned up for , some not, some made without notification.