Sure Solar Reviews

Rated 4.17 from 18 reviews

About Sure Solar

We are a locally based and operated family business with over 10 year Industry experience. Our aim is to provide you with a customised energy solution. This happens to be through solar + storage + a solid understanding of complementary energy retailer agreements available in the market.

We have our own install teams and also partner with other trusted industry professionals. Our inhouse engineering makes sure that all our jobs are correctly designed, compliant and dependable for long lasting performance. If you want to work with a business who cares about longevity of not only your solar system but the relationships we establish, then the team at Sure Solar will not disappoint.

We offer a wide range of products to suit all budgets. We work very closely with the best wholesale partners and manufacturers in the industry to keep our product range and pricing current and competitive.

Contact Sure Solar and let us help you fix your bill with an awesome energy solution.

Workmanship Warranty

12

Address

Greenhouse West Village, Level 4,97 Boundary Street, West End QLD 4101

Phone

0478 686 757

ABN

32 607 488 666

In Business Since

2015

Office Locations

Brisbane Warehouse: 19/21 Ironstone Rd, Berrinba, QLD, 4117 Sydney Warehouse: 187 Bonds Rd, Riverwood, NSW, 2210

Number of Employees

Under 10

Number of Installations Completed

3,000

Number of Commercial Installations

30

Largest Commercial System

500kW

Accreditations verified by Solar Choice

  • Electrical Contractors Licence
  • CEC Accredited Installer
  • CEC Approved Retailer
Any of the above information look incorrect? Contact sales@solarchoice.net.au

All Reviews

15th February 2024
QLD - 4573
15-20kW system
1.00

Good product but terrible service

Review left 3 years after system installed

Installer Comments

Sales process was faultless with Steve being very helpful in specifying the system. That’s where the good service ended. The installer, Peter, was late on both days of the installation, had equipment missing and, in their haste to finish on the second day, they took no care on the roof and left us with a number of broken tiles. Despite us having spare tiles available at their request, they did not advise of any damage to the roof and we were left to find out the hard way and have had to spend several thousand $$ on replacing tiles (around and underneath the solar panels) and on insurance claims to repair damage from resulting leaks. Installation was completed after sun had set on second day so system was unable to be tested for functionality. Installer had to return to address system performance after a few days. We have tried to engage with the company regarding the damage to our roof and have found them to be obstructive and rude.

Solar Panel - Hyundai

5.00

Panels look great on roof and happy with performance

Solar Inverter - Fronius

5.00

Inverter performs well and has a good online portal/app to see what it is doing.

13th February 2024
QLD - 4020
6kW system
5.00

Sure Solar Satisfaction

Installer Comments

Smooth process from start to finish. Sales person was helpful but not pushy. Price was better than what I expected from a reputable company.

Solar Panel - Jinko

5.00

Doesn't stand out too bad and nice configuration.

Solar Inverter - Sungrow

5.00

Looks good and easy to set up comms

7th February 2024
QLD - 4552
10-15kW system
5.00

Good product; fabulous service

Review left 2 years after system installed

Installer Comments

Sales process was good. I had many questions and Sure Solar was patient and informative. The timing was agreed and the installers turned up on time, completed the instal in half a day and left a tidy site. Since the initial installation of 6.6kW I have asked more questions and also during extended power outage had to reboot. I have received great support and the App is very useful. We subsequently upgraded some old panels with a further 6.64kW. I again chose Sure Solar and that instal went very well too.

Solar Panel - Risen

5.00

We had Risen for the first instal but as solar panels have improved even in that short time we chose JA for the second 6.64kW. Both are mid range panels but operate very efficiently.

Solar Inverter - Sungrow

5.00

The two inverters are working well. The supporting App is useful and I consult it every day.

Battery - Sungrow

5.00

We initially installed 13.2kW in four batteries and later increased this to capacity at 19.2kW and 6 batteries. By choosing a modular battery solution we had flexibility to increase and some measure of risk management if one battery fails, the remaining 5 still operate.

8th January 2024
Rob
QLD - 4122
10-15kW system
5.00

Installer Comments

Very clear and complete proposal that took account of shade impacting our property. Installation very smooth and professional and the Enphase app is great for monitoring both use and production of energy. Highly recommended.

Solar Panel - Jinko

5.00

Solar Inverter - Enphase

5.00

13th August 2023
Stuart
NSW - 4509
5kW system
5.00

Review left 2 years after system installed

Installer Comments

They consulted with me during the installation process. In the 2.5 years I've had the system I've never had an issue with it.

Solar Panel - JA Solar

5.00

Great value for money.

Solar Inverter - Sungrow

5.00

Got the wifi module installed so I get live data.

11th August 2023
Hans
NSW - 2105
10-15kW system
5.00

Review left 3 years after system installed

Installer Comments

Salesperson Steve Leamann from SureSolar was excellent - good comunication and no sales pressure. Our roof has some shading from trees, which we had documented with photos taken at different times of the day and year. We also provided a drawing of the roof. SureSolar designed the system around this information. They advised up front that their prognosis on the system efficiency was only 50% due to the shade issues, where other companies had just quoted the standard 90% efficiency. The system has now operated for two and a half years and on average delivered about 60% efficiency. The system was installed by sub-contractor SolidSolar to our full satisfaction. The system includes two batteries and two inverters, a grid-inverter and a hybrid-inverter. There has been one incident after a power outage lasting several days, where the system would not swith to backup power. SureSolar did a promt remote reset of the system, and we worked out that the problem was caused by our water pressure pump (we are on tank water).

Solar Panel - Jinko

5.00

Solar Inverter - Sungrow

5.00

Battery - Sungrow

5.00

After two and a half years operation the hybrid inverter shows that the SOH has dropped to 95%

Installation Photos

5th May 2023
Andrew
QLD - 4213
10-15kW system
5.00

Installer Comments

What a fantastic company! Installed by the owner with great support and instructions on how to check the system working. If you are looking for a new solar system in the Gold Coast area - look NO FURTHER than 4SURESOLAR (this is an honest review and I have not received any benefits from making this statement)

Solar Panel - Canadian Solar

5.00

Solar Inverter - Sungrow

5.00

20th December 2022
Brendan
QLD - 4154
10kW system
2.00

Installer Comments

Sure Solar installed an Enphase system on my roof and completed the job. Nice and friendly staff, easy to deal with. However the next day I log onto the system through the phone app and 14/25 inverters do not work. I don't understand how you can walk away from a commissioned system with only half of it working (and not communicate this to me!). It's been over a month now and the issue is still not resolved so very unhappy.

Solar Panel - JA Solar

5.00

Solar Inverter - Enphase

2.00

Feedback from Sure Solar is that they installed EnPhase inverters that are not compliant with Australian Standards.

15th September 2022
Nerida
QLD - 4007
6kW system
5.00

Installer Comments

Installed efficiently on date set 2 months prior

Solar Panel - Risen

5.00

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Solar Inverter - Sungrow

5.00

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2nd March 2022
Damien
QLD - 4215
10kW system
3.00

Installer Comments

Very responsive in the quoting stage and very helpful. However, communication between departments was less than optimal as they did not have all parts prepared for the installation. Took 5 weeks and many follow-ups to get someone out to complete the work. Up until then was very happy. Shame it had a bad ending.

Solar Panel - Risen

5.00

Solar Inverter - Sungrow

5.00

Good (but not amazing - better export functionality would be beneficial) online portal to track solar output, feed-in, load etc.

13th September 2021
Maria
QLD - 4226
10kW system
4.00

Installer Comments

I chose Sure Solar due to the sales person taking the time to understand my needs and to help me choose the most suitable system. However, once the order was taken I didn't hear from them again and everything was then left up to the installer to complete the process (ironically the installer was another company that I did not choose but had quoted). I think Sure Solar could also have followed up with a quick call once installation was complete to ensure I was happy with the installation process, and to check I could use and understand the monitoring app on my phone. Overall I would recommend Sure Solar but I think their after-sales service can be greatly improved.

Solar Panel - Jinko

5.00

No comments

Solar Inverter - Sungrow

5.00

No comments

14th June 2021
Stuart
QLD - 4509
6kW system
5.00

Installer Comments

Efficient.

Solar Panel - JA Solar

5.00

Solar Inverter - Sungrow

5.00

25th May 2021
-
6kW system
5.00

Installer Comments

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Solar Panel - Longi

5.00

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Solar Inverter - Sungrow

5.00

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25th May 2021
-
6kW system
5.00

Installer Comments

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Solar Panel - Longi

5.00

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Solar Inverter - Sungrow

5.00

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1st June 2020
Eckart
NSW - 2075
10kW system
1.00

Installer Comments

Arrived on site and proceeded to want 20% more money and reduce the scope. Had to cancel definitely not recommended!

28th April 2019
Paul
QLD - 4306
10kW system
5.00

Installer Comments

Included 2.4kwh of solar watt batteries.

20th May 2018
Paul
QLD - 4208
2kW system
5.00

Installer Comments

Good and reliable job done

9th November 2017
Paul
QLD - 4350
5kW system
4.00

Installer Comments

The installation of our system went smoothly and SureSolar were very easy to deal with and professional at all times. There were a few issues when we received the invoice but these were quickly sorted out. I selected a Fronius Primo inverter which is operating well but the OEM website is not very helpful to get the SolarWeb monitoring software operational when an install issue arises.