Sure Solar Reviews
About Sure Solar
We are a locally based and operated family business with over 10 year Industry experience. Our aim is to provide you with a customised energy solution. This happens to be through solar + storage + a solid understanding of complementary energy retailer agreements available in the market.
We have our own install teams and also partner with other trusted industry professionals. Our inhouse engineering makes sure that all our jobs are correctly designed, compliant and dependable for long lasting performance. If you want to work with a business who cares about longevity of not only your solar system but the relationships we establish, then the team at Sure Solar will not disappoint.
We offer a wide range of products to suit all budgets. We work very closely with the best wholesale partners and manufacturers in the industry to keep our product range and pricing current and competitive.
Contact Sure Solar and let us help you fix your bill with an awesome energy solution.
Workmanship Warranty
12
All Reviews
Very Professional Company
Installer Comments
After researching information via Finn Peacock. One of the three companies advised to contact was Sure Solar. This did not stop me from receiving quotes from a number of various companies. The Sales Rep I dealt with was Jason, who was excellent. I asked a plethora of questions, of which Jason was able to answer every one with efficiency. No airs and graces, honest and truthful. On the day of installation I had Steve and Gary. Once again, the process was smooth and I was given all the information to get me through the starting procedures. I would highly recommend the company and it's team to anyone.
Solar Panel - JA Solar
To early to tell, as it was only installed yesterday. By all information I gathered, the panels and inverter are of top quality.
Good product but terrible service
Review left 3 years after system installed
Installer Comments
Sales process was faultless with Steve being very helpful in specifying the system. That’s where the good service ended. The installer, Peter, was late on both days of the installation, had equipment missing and, in their haste to finish on the second day, they took no care on the roof and left us with a number of broken tiles. Despite us having spare tiles available at their request, they did not advise of any damage to the roof and we were left to find out the hard way and have had to spend several thousand $$ on replacing tiles (around and underneath the solar panels) and on insurance claims to repair damage from resulting leaks. Installation was completed after sun had set on second day so system was unable to be tested for functionality. Installer had to return to address system performance after a few days. We have tried to engage with the company regarding the damage to our roof and have found them to be obstructive and rude.
Solar Inverter - Fronius
Inverter performs well and has a good online portal/app to see what it is doing.
Sure Solar Satisfaction
Installer Comments
Smooth process from start to finish. Sales person was helpful but not pushy. Price was better than what I expected from a reputable company.
Good product; fabulous service
Review left 2 years after system installed
Installer Comments
Sales process was good. I had many questions and Sure Solar was patient and informative. The timing was agreed and the installers turned up on time, completed the instal in half a day and left a tidy site. Since the initial installation of 6.6kW I have asked more questions and also during extended power outage had to reboot. I have received great support and the App is very useful. We subsequently upgraded some old panels with a further 6.64kW. I again chose Sure Solar and that instal went very well too.
Solar Panel - Risen
We had Risen for the first instal but as solar panels have improved even in that short time we chose JA for the second 6.64kW. Both are mid range panels but operate very efficiently.
Solar Inverter - Sungrow
The two inverters are working well. The supporting App is useful and I consult it every day.
Battery - Sungrow
We initially installed 13.2kW in four batteries and later increased this to capacity at 19.2kW and 6 batteries. By choosing a modular battery solution we had flexibility to increase and some measure of risk management if one battery fails, the remaining 5 still operate.
Review left 2 years after system installed
Installer Comments
They consulted with me during the installation process. In the 2.5 years I've had the system I've never had an issue with it.
Review left 3 years after system installed
Installer Comments
Salesperson Steve Leamann from SureSolar was excellent - good comunication and no sales pressure. Our roof has some shading from trees, which we had documented with photos taken at different times of the day and year. We also provided a drawing of the roof. SureSolar designed the system around this information. They advised up front that their prognosis on the system efficiency was only 50% due to the shade issues, where other companies had just quoted the standard 90% efficiency. The system has now operated for two and a half years and on average delivered about 60% efficiency. The system was installed by sub-contractor SolidSolar to our full satisfaction. The system includes two batteries and two inverters, a grid-inverter and a hybrid-inverter. There has been one incident after a power outage lasting several days, where the system would not swith to backup power. SureSolar did a promt remote reset of the system, and we worked out that the problem was caused by our water pressure pump (we are on tank water).
Solar Panel - Jinko
Solar Inverter - Sungrow
Battery - Sungrow
After two and a half years operation the hybrid inverter shows that the SOH has dropped to 95%
Installation Photos
Installer Comments
What a fantastic company! Installed by the owner with great support and instructions on how to check the system working. If you are looking for a new solar system in the Gold Coast area - look NO FURTHER than 4SURESOLAR (this is an honest review and I have not received any benefits from making this statement)
Solar Panel - Canadian Solar
Solar Inverter - Sungrow
Installer Comments
Sure Solar installed an Enphase system on my roof and completed the job. Nice and friendly staff, easy to deal with. However the next day I log onto the system through the phone app and 14/25 inverters do not work. I don't understand how you can walk away from a commissioned system with only half of it working (and not communicate this to me!). It's been over a month now and the issue is still not resolved so very unhappy.
Solar Panel - JA Solar
Solar Inverter - Enphase
Feedback from Sure Solar is that they installed EnPhase inverters that are not compliant with Australian Standards.
Installer Comments
Very responsive in the quoting stage and very helpful. However, communication between departments was less than optimal as they did not have all parts prepared for the installation. Took 5 weeks and many follow-ups to get someone out to complete the work. Up until then was very happy. Shame it had a bad ending.
Solar Panel - Risen
Solar Inverter - Sungrow
Good (but not amazing - better export functionality would be beneficial) online portal to track solar output, feed-in, load etc.
Installer Comments
I chose Sure Solar due to the sales person taking the time to understand my needs and to help me choose the most suitable system. However, once the order was taken I didn't hear from them again and everything was then left up to the installer to complete the process (ironically the installer was another company that I did not choose but had quoted). I think Sure Solar could also have followed up with a quick call once installation was complete to ensure I was happy with the installation process, and to check I could use and understand the monitoring app on my phone. Overall I would recommend Sure Solar but I think their after-sales service can be greatly improved.
Installer Comments
Arrived on site and proceeded to want 20% more money and reduce the scope. Had to cancel definitely not recommended!
Installer Comments
Included 2.4kwh of solar watt batteries.
Installer Comments
Good and reliable job done
Installer Comments
The installation of our system went smoothly and SureSolar were very easy to deal with and professional at all times. There were a few issues when we received the invoice but these were quickly sorted out. I selected a Fronius Primo inverter which is operating well but the OEM website is not very helpful to get the SolarWeb monitoring software operational when an install issue arises.
