5 Questions you should ask your Solar Installer!

1. How do you calculate the optimal system size for my energy use and financial return?

All solar installers should be able to provide you with an estimate of the savings you will make on your energy bills and total return on investment. While you may not be a financial mathematician – the sales representative should be able to explain this to you in layman’s terms and give you a summary of what assumptions they have made.

This is a complicated calculation and there are many assumptions that go it. One of the most important ones is how much of the solar energy they are assuming you will self-consume. For residences where everyone is at work during the day this can be as low as 20-30% and will significantly affect your ROI and energy bill savings.

To do your own calculations with consistent assuption put your quotes into the Solar Choice Payback Calculator.


2. What can I do to improve my solar return on investment?

There are generally a number of options available to you to improve the financial outcome of installing solar on your home. To name a few:

  • Applying for state or other grants / rebates
  • Shifting as much energy consumption as possible to between daylight hours (water heater, pool pump, washing machine, dish washer)
  • Limiting system size to ensure you can export unused energy (if required)
  • Using tilt frames on south facing roof space

Your solar installer should be able to take a look at your roof space and listen to you energy use patterns and make a holistic recommendation to ensuring you get great value for money.


3. What happens if something goes wrong with the system and how long is your workmanship warranty?

Our quote comparison shows you clearly the installers’ workmanship warranty, but each installer services systems differently.

Try to get an understanding of:

  1. Who do you call?
  2. What is their process of sending someone out, how long does that usually take?
  3. What costs of this call out do you need to cover (if any)?
  4. How long has your company been servicing solar systems for?

This is a multi-question question, but an important one for you to understand!


4. Do the product brands (Solar Panels & Inverter) have local offices in Australia that I could claim warranty at if your company was no longer around?

Inevitably, solar businesses don’t last forever. We’ve seen many of the cheap and nasty companies go out of business and we have also seen many installers who were attempting to do the right thing by their customers go out of business.

As a result there are many ‘orphaned’ solar systems in Australia. To ensure you have some options if something goes wrong during the warranty periods, buy products that have an Australian office and Australian warranty claim process that you could do yourself as a customer. The solar installer should be able to direct you to the website or contact persons.

You can also read through our independent reviews of solar panels, inverters and batteries here.


5. Is there another local customer I can talk to before I buy with you?

Companies who are delivering good quality systems have bucket loads of happy customers and they should have no problems finding a local customer who would be happy to have a quick phone call with you before you make your purchase.

Talking to a past customer can be much more revealing than talking to a sales rep who has a practiced answers to all your questions.