HDC Solar Solutions Reviews

Rated 5.00 from 1 review

About HDC Solar Solutions

Sustainable and reliable energy for your home. Solar installers in Yarra Valley and outer eastern suburbs of Melbourne

Address

N/L N/L 3139

Phone

0488 238 965

ABN

56 617 457 806

In Business Since

2020

Accreditations verified by Solar Choice

  • NETCC Approved Retailer
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All Reviews

14th October 2024
Drew
-
10kW system
5.00

Disappointing experience with Redback customer service

Review left 2 years after system installed

Satisfactory experience with installer overall. Sales staff were misleading in that Redback Batteries were pitched to me as an 'Australian made' product - made in Queensland. They didn't inform me that the batteries I purchased are in fact Pylontech batteries made in China, that are enclosed in a Redback case

Solar Panel - Hyundai

4.00

Solar Inverter - Redback

4.00

Battery - Pylontech

4.00

When I signed up for a Redback battery I was informed and was under the impression I was receiving an Australian made battery. I was told Redback batteries are made in Queensland and that I was supporting an Australian company. The battery that is housed in a Redback branded case, is in fact a Pylontech battery, that according to a Google search is made in China. I feel I have been misled When raising queries with Redback about performance of the battery their customer service team were dismissive, and made me feel I was being difficult and stupid for asking questions. I would not recommend Redback batteries based on the above