Origin Energy Reviews
About Origin Energy
For over 10 years, Origin Energy has been helping Australians make the move to solar with more than 75,000 households already making the switch with us. Our advice, products, services and warranties all add up to a reputation you can rely on, today and in the future.
We offer multiple flexible payment options including Solar as a Service (PPA), which allows eligible customers to save on their energy bill from day one and pay nothing for the system.
The quality of your solar power system can make a big difference to how it performs. And you can be sure our solar panels and inverters are built to last. Sourced from industry leading manufacturers, they're as reliable as they are affordable – and can withstand even the harshest Australian climate.
Don't waste your roof. Go solar with Origin today.
Workmanship Warranty
5+
All Reviews
Iv'e almost reached 1 year off grid.
Review left 3 years after system installed
Good Value for money, but very little customer support after sale.
Solar Panel - Trina
The system reaches Max input (11KW) by 9:30 am in summer and 11:00 AM in winter and runs at 11 KW until aprox 3:30pm in Summer and 1:30pm in winter before it slowly declines until sunset.
Solar Inverter - Fronius
Excelent realtime monitoring of the solar sytem. (I paid for Premium until I installed my Powerwall)
Battery - Tesla
Since I added the battery to my setup, I have been off grid for 300days of the past year. We have made a few modifications to our energy useage and now the battery will last all night until 6:30am when the solar sytem has enough input to run the lights and basic items in the house, By 7:30 our solar system is starting to recharge the battery and it is full by 10:00am and ready to keep us running when the sun sets again. The only difference I would make to my solar system would be to upgrade the powerwall 2 to the powerwall 3
Absolutely do not waste your money!
Review left 3 years after system installed
Absolutely do not waste your money! A salesperson came out, sold us the system, and made all kinds of promises that have never been met. From day one, the system has underperformed. If we had known what a disappointment it would be, we never would have gone through with it. Now, we're locked into five years of payments for a product that doesn't deliver. We’ve tried reaching out to Origin Energy multiple times to address our concerns, but they've consistently ignored us and swept the issue under the rug. Their lack of accountability and support is beyond frustrating. This entire experience has been a complete waste of money! Attached is a copy of the workings from the sales rep that sold us the solar panels. You will see at the bottom of the page he has our quarterly bill should be approx. $25, this was the only reason we went ahead with solar. From these working these are the figures we had for our quarterly bill: • Repayment of solar $143.59 per month ($430.77 per quarter) • Electricity Bill $25 per quarter • Total per quarter $455.77 The reason this was so appealing to us was, the fact we would be paying the same amount per quarter as before we had the panels. So effectively there was no cost difference to us to install them. Our current amount we are paying after installation is as follows: • Repayment of solar $143.59 per month ($430.77 per quarter) • Electricity bill $512 • Total per quarter $942.77 As you can see from the above, the amount of savings we were promised to what we actually are receiving is significantly different. How can this be acceptable, that a sales rep can give false and misleading information and sell a product that doesn’t perform to what was promised? The billing expert I spoke with this morning said $25 per quarter is not achievable, even $100 is unachievable. We entered a contract for 5 years based of false information provided to us by origin sales team, from my understanding this is not legal. Is this standard practice for Origin to provide false and misleading information to entice people sign a contact? What options does Origin have to rectify this?
Solar Panel - GoodWe
Underwhelming Performance: "GoodWe products have consistently underperformed from the moment they were installed. Their inverters seem to struggle to deliver the promised efficiency, and I’ve seen a noticeable drop in energy output compared to other brands. Misleading Sales Tactics: "I was sold on a promise of high performance and reliability, but GoodWe's system has not lived up to the hype. It’s clear now that their sales tactics were more about closing a deal than delivering on their commitments. Sweeping Problems Under the Rug: "It’s disappointing how GoodWe dismisses genuine customer concerns. They seem more interested in downplaying issues than in providing real solutions or addressing the root of the problems. Wasted Investment: "Choosing GoodWe has been one of the worst investments I’ve made. I’m stuck with a system that doesn’t deliver the savings or performance I was promised, and I regret not going with a more reputable brand. Frustrating User Experience: "From installation to operation, using GoodWe's solar products has been nothing but a headache. The lack of user-friendly features and constant troubleshooting have made this an exhausting experience.
Solar Inverter - Goodwe
Wasted Investment: "Choosing GoodWe has been one of the worst investments I’ve made. I’m stuck with a system that doesn’t deliver the savings or performance I was promised, and I regret not going with a more reputable brand.
Review left 5 years after system installed
Very Professional
Review left 4 years after system installed
everything went smoothly. No complaints. Origin gave free credit, repayable monthly over 2 years.
Solar Inverter - Fronius
The access via web browser is not intuitive, but I don't use it anyway. I get all my operational details from the associated Tesla Gateway.
Battery - Tesla
Has occasionally gone off and needed a reboot to get back into production. I needed to call Tesla support once and they talked me through the reboot. Labelling of the various circuit breakers varies somewhat from the terms used in the Tesla documentation. I don't know whether that is a difference in terminology between USA and AU.
Installation was ok but questionable work quality with power cables in roof space held up with cable ties...origin were slow to pass on request to update meter and it was only my follow up phone call that got it done....over 2 hours on phone to get connected to origins power boost plan...something that they had set up, and sent me an email stating it was a simple phone call....dropped the ball there origin...
