Primero Electric & Solar Reviews

Sales process was great. Asked them to come out to property to discuss and they did so, no problem. Punctual, friendly and and only broke 1 tile. Didn't need any post installation support with the panels.

BAD SERVICE I am so disappointed with Primero's bad follow-up service. I have been mucked around for months and months getting a replacement optimizer and now a replacement panel (our system is only 5 months old). Primero consistently fail to manage the replacement follow up and rely on me (the customer) phoning them. My messages to the service department get no reply. Three weeks ago, I told them enough is enough- I want to establish a booking for the panel replacement which they have had in stock the whole time. They gave me a booking for today (15-11-23), so I organised (for the second time) and annual leave day from work. This booking has been in their system for three weeks now. So yesterday, I phoned their service department to confirm today's booking and ask what time. He ASSURED me the replacement is going ahead tomorrow and said he will call me later to confirm the time. At 6:00 pm last night, I was sent a text message stating they are busy in another suburb, and wont make it today. Thanks Priermo- Another wasted annual leave day from work. How do you think I am feeling at the moment. I am tired of being mucked around and tired of your service department not returning my calls. I am sad to say, your follow up service is disgusting and you leave me feeling that I am NOT a valued customer to you. I am so disappointed with Primero's bad follow-up service. I have been mucked around for months and months getting a replacement optimizer and now a replacement panel (our system is only 5 months old). Primero consistently fail to manage the replacement follow up and rely on me (the customer) phoning them. My messages to the service department get no reply. Three weeks ago, I told them enough is enough- I want to establish a booking for the panel replacement which they have had in stock the whole time. They gave me a booking for today (15-11-23), so I organised (for the second time) and annual leave day from work. This booking has been in their system for three weeks now. So yesterday, I phoned their service department to confirm today's booking and ask what time. He ASSURED me the replacement is going ahead tomorrow and said he will call me later to confirm the time. At 6:00 pm last night, I was sent a text message stating they are busy in another suburb, and wont make it today. Thanks Priermo- Another wasted annual leave day from work. How do you think I am feeling at the moment. I am tired of being mucked around and tired of your service department not returning my calls. I am sad to say, your follow up service is disgusting and you leave me feeling that I am NOT a valued customer to you.

Friendly, efficiency, well priced quality install - great service

The physical installation seemed to be good. Only one broken roof tile and the final job was neat and finished in one day. However, the configuration was not completed until the company was prompted and that took a few days. After sales questions such as a request for an explanation of a bizarre production graph were first brushed off with a nonsense explanation of cloud bursts on a completely clear day and the graph showing spikes rather than dips and then no response at all.