MC Electrical Reviews

Good install, but they seem arrogant & unwilling to help post-install, eg: was like pulling teeth to get them to fix my EV charger because its RCD was not re-connected properly. Nowm, Tesla Powerwall 3 WI-FI dead after six months. This one seems very odd to me in terms of lack of installer support or lack of reponse from Tesla as yet. The WiFi died, meaning, 1) it no longer transmits its own SSID nor 2) will it scan or connect to others. I had used this to obtain diagnostics via Netzero and enter MMPT string data etc & which I've found v. helpful with Solar Estimates. Netzero now shows Wi-Fi as disconnected. After some Internet searching, I found that this problem has come up before with owners around the world & the only advice /potential solution was to use the reset button on the Gateway. That didn't work here, nor did shutting down & rebooting the entire system. Then I followed up by writing to the installers, MC Electrical in Brisbane & as per the 'pass the buck' advice in the Tesla app. I found their response rather extraordinary: "The gateway on PW3 sites is purely a contactor and consumption meter point. It provides no smarts to the controller in the PW3. You shouldn’t need to connect to the gateway for any data. I can see the PW3 online on my end, are you having any issues with the system monitoring?" Well yes, it does continue to work in terms of system monitoring etc. But in fact I do use the Wi-FI as per above & seriously? Is a very expensive device, part of which is now non-functional & I think this very reasonable to expect this to be repaired. Have since written to Tesla & along with MC Electrical's comments. No response as yet.

The sales process was excellent, no hassles, very friendly staff. The installers arrived on site at the agreed time and all new what they were doing, They removed my old system and installed the new without any problems. Cleaned up and took all the old system with them, Fantastic. I needed a little help setting up the Fronius Solar Web App but all in all, things went smoothly. I highly recommend MC Electrical to all, great team and very knowledgeable. All staff also employed by the company, no subcontractors, witch is surprising.

Outstanding technical knowledge and ongoing support. I have recommended them to many others.

Very very happy with MC Electrical

Very professional. Very good after sales service.