RACV Solar Reviews

Installer Comments

2 year fiasco. Beware of this company's claims as to their ability Be very wary of this company who proudly advertise "Fully vetted and reliable installers, from start to finish" Getting this system working properly has taken many hours of my time on the phone and with techs and a lot of stress that I'd bought a lemon! The initial installation was done in December 2021 and all appeared to be fine. At that point I gave a good review of RACV Solar. SADLY that was a mistake. The Fronius WiFi communications module was very poor and intermittently connected to the router so I could often see nothing on the app. I was advised that it would be much better if hard wired to the router. Luckily I had a couple of spare ethernet ports in my garage! When I opened the comms cover on the bottom of the inverter to insert the ethernet cable, water started running out of it!! When a tech came out to look at it, he discovered that the installation team had drilled a hole in the back of the inverter casing instead of using the glands on the bottom. This voided the Fronius warranty. Very professional! RACV Solar agreed that it was their mistake and offered to replace the inverter. At this point I decided to buy a battery as well and got them to quote the whole thing. I accepted the quote and eventually the team came out to install it all. The installation appeared to go very well until they went to programme the Hybrid inverter (already cabled and mounted on the garage wall. They discovered they had installed a 3 phase inverter instead of a single phase. The quote was for single phase and they had the history of my site!!! Eventually another installer came out a few weeks later and replaced the hybrid with the correct single phase unit, but couldn't get it to work initially. After another delay, they came out and got it working. I finally got the certificate to use the system. Since then, the Hybrid inverter has periodically "Disappeared from the app" so I had no idea about the state of the battery or how much power was coming from the roof. After a number of visits, one of which found a faulty plug in the inverter, I was told that this unit would also have to be hard wired to the router "where there are 2 inverters one of which is a hybrid, they must be ethernet connected, not wifi" !! The tech made up a cable to my spare ethernet port in the garage. This seemed to work OK for a number of months, but the same problem started to occur again. I was told it needed a software upgrade, done, no difference. A number of visits happened but always upgrade the software and hope!!! Then I was told that the two inverters might be interfering with each other on the server? Really??? Then I was asked to reset the wifi module - remember the inverters are both connected to the router by cable!! After getting nowhere with all the above, I decided to test the ethernet ports in my garage. I plugged in my laptop and tested both the ports, both were fine. As I plugged the inverters back in, I noticed that the hybrid connected intermittently as I moved the cable. I reterminated the Ethernet cable (I have worked in the comms industry for some time) and the system has been up and running since! For anyone with no knowledge of comms, they would still be running around in circles with this level of support Standard of installation very poor Standard of Service very weak knowledge of the product when there are issues Beware the claims made by RACV Solar - I wouldn't wish what happened to me on anyone else

Installer Comments

Excellent local service. Quality components and workmanship. Great team of installers. Good communication and follow up. Alrady significant reduction in power cost.

Installer Comments

RACV solar was professional and helpful. My sales consultant Sarah was knowledgeable and proactive without any sales pressure. She always responded quickly to my questions. The installation team were polite, helpful and tidy.

Installer Comments

The installation done by RACV Solar went very smoothly. Within 2 months problems with the battery occurred. RACV Solar's performance in resolving the problem was poor, they could only be contacted during business hours, were reluctant to send an electrician out to investigate the problem, and were very slow in having the battery replaced. This resulted in not being able to use the battery for over a month. During this time RACV Solar showed no urgency and provided misleading updates on the status of the replacement battery.