Solbase Reviews

Good engagement and communication from the sales consultant. Installation day was hassles free. Good communication and flexibility as we worked out battery installation options on the day.

Very happy with the solar system installed at our home by Solbase. The entire process was seamless and installers were very professional and well qualified. Most importantly we’ve seen a significant reduction on our bills as promised. Would highly recommend them to friends and family.

It has been almost 3 months since installation. Sales was good and helpful to answer my questions. Installation was smooth. One issue with the sensors for the charger. It did not report correct grip power usage due to that. Resolved after 2 days which is acceptable. From sales to post installation support is good. The Sungrow inverter is great so far. I am a happy customer.

I can only praise this company having down research for six months I was still apprehensive they were not aggressive in their selling their installation was perfect and I can highly recommend them

The company installed it well. But the company did not do well in facilitating the process for getting solar credits quickly. Their communication after their installation and payment was not good. It is 3 months since the system was installed and I have not yet seen the benefit of it yet.

An excellent company. We had some minor issues as I wasn't in attendance when the panels were put in place and I was informed that they stated putting them in the wrong position but they rectified this themselves. I've also not managed to link the system to my phone but this is a minor matter. It works well and is what we wanted for a fair price. It was installed ahead of time and the communication was, in general, good.

The Solbase process was great. Dan did a lot of work to provide advice and to manage costs, and the installation team were very professional. We installed a 13 kW system anda 9.6 kWh battery, which we have now expanded to 16 kWh because the system is generating above winter expectations. Every step was on time, and the battery expansion was done quickly because it was inside work on a wet day, so done ahead of time when the opportunity arose. Good comms throughout, and no performance problems so far. They also installed an EV charger, which is functioning well.

Solbase incorrectly installed the system. I already had a 5kw system with a battery and wanted to double that in size. Solbase instead of joining the two systems and having them run in parallel they installed it as a totally different system. I have been fighting with them for the last 3 months to correct it and all I get out of them is rubbish. They present a number of options that do not have the two systems running in parallel which is frustrating. I have lodge a formal complaint with Fair Trading and if need be I will have another firm correct the installation and hit Solbase with the bill. They are a fly by night firm, stay well away from them.