Sunterra Reviews

Rated 3.88 from 8 reviews

About Sunterra

Established in 2010, Sunterra specialises in the design and installation of grid-connected solar systems for residential and commercial properties. We supply and install a comprehensive range of Clean Energy Council (CEC) approved products, creating custom systems that are designed to meet the specific needs of individual customers.
Sunterra has a major presence in several prominent markets–WA, SA, VIC, NSW and QLD, and has helped thousands of Australians switch to greener power solutions.

The success of our core business is enabling us to re-invest for further growth and to expand our product range and capabilities.

Address

967 South Rd Melrose Park NSW 5039

Phone

1800 312 979

Website

sunterra.com.au

ABN

49 146 409 921

In Business Since

2010

Office Locations

Unit 1/67 Mons St, Lidcombe, NSW, 2141

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All Reviews

10th October 2024
Angelo
-
10-15kW system
5.00

Awesome company from the beginning with ...

Awesome company from the beginning with Parker Patel the sales rep to the installers on the day of installation Mathew,Josh and Mosh i could not be happier.

Solar Panel - Jinko

5.00

Happy with the entire job, the system itself and the installers and company as a whole. 1st class beginning to end.

Solar Inverter - Growatt

5.00

It is the first one for me with this brand but my neighbour and other people I know who have the same brand installed say good things about this brand.

18th May 2024
John
-
6kW system
5.00

They did everything I asked for on time ...

They did everything I asked for on time with no hassales. The sales people were great they keep in contact with me informing about when when they were coming. The two installers, Jamie & Mohawd were fantastic, real gentelmen in everyway.

Solar Panel - Jinko

5.00

Happy with the system

Solar Inverter - Growatt

5.00

Very happy with the App

10th February 2024
Garry
-
10-15kW system
1.00

ZERO after sales service

Installers never hooked up the inverter to the wifi

Solar Panel - Canadian Solar

4.00

Solar Inverter - Fronius

1.00

Inverter makes a 'screaming noise you can actually hear it blocks away, ear piercing, its really gotta be heard to appreciate, its February, installed June still not fixed, no wifi connection either, no after sales service to speak of

30th March 2023
Lysander
VIC - 3461
2kW system
1.00

Review left 2 years after system installed

Where to start. There were lockdowns and such which pushed back installation 6-8 months, which I completely understood. I did have to chase them a fair amount for updates, but besides that, whatever - it happens. Then they gave me an update on the original quote, telling me they were giving me an upgrade. They could have downgraded me, I'm not technical and with my experience of them, I wouldn't be surprised. The installation process was very extended as there were faults in the unit which they were slow to fix. Probably 4 times they had to come back. Then I find out that they hadn't installed the blackout provisions - they'd forgot to include them when they revised their quote. At this point I was well past the point of forgiving. They told me that I would have to pay extra for the blackout provisions. I argued that it's not my responsibility to check that their adjustment was accurate, so they brought the price back down to what they quoted originally. FINALLY everything was done and it has been working okay ever since, but from accepted quote to install the process would have taken over a year and probably 10 hours of calls and emails. Cannot emphasise how much I advise consumers to avoid these folks. They were terrible, terrible, terrible.

Solar Panel - Leapton

5.00

Solar Inverter - Growatt

5.00

Battery - Growatt

5.00

Comes with an app that gives you graphed information about the energy which is dead cool.

19th March 2023
Marie-therese
WA - 6060
30-50kW system
5.00

Review left 2 years after system installed

They were efficient with minimum disruption

Solar Panel - Jinko

5.00

Solar Inverter - Growatt

4.00

Battery - Growatt

5.00

23rd June 2021
Marie-therese
WA - 6060
3kW system
4.00

Installation went well apart from a problem with connecting my solar hot water system to the new system which required another visit from an electrician.

Solar Panel - Jinko

5.00

Solar Inverter - Growatt

5.00

3rd August 2019
Lou
NSW - 2280
6kW system
5.00

N/a

21st June 2018
Greg
WA - 6152
5kW system
5.00

No