Quantum Energy Heat Pumps: Independent Review

Note: Solar Choice is not associated with Quantum Energy Heat Pumps or any heat pump manufacturer and has no financial or other incentives to promote any product over another

At a Glance: Quantum Energy Heat Pump Scores 2.0 of 5

Scoring is based on the Solar Choice Heat Pumps Score Card which applies a consistent methodology across price, company backing, warranty, customer reviews and functionality to compare hot water heat pumps available in the Australian market.

$$$ Price: Quantum heat pumps are in the mid-range of heat pump prices, with models costing between $3,300 to $4,100.

• Company Backing and Trust – 3/5: Quantum Energy is an Australian heat pump specialist with more than 20 years in the market. The company focuses on residential and commercial heat pump hot water systems and has Australian-based operations and support. However, it is smaller and less diversified than major multinational appliance brands, so it receives a mid-tier score for company backing on the Solar Choice scorecard.

• Warranty – 2/5: Quantum’s current published warranty for its domestic heat pump range is 5 years on the tank and 2 years on electrical and refrigeration components. That remains shorter than some competing heat pump brands, especially on the parts most likely to matter if repairs are needed after the first few years. For homeowners comparing long-term peace of mind, this is one of Quantum’s weaker areas on the Solar Choice scorecard.

• Customer Reviews – 1/5: Solar Choice currently has no customer reviews listed for Quantum heat pumps, but third-party public review sentiment is weak. ProductReview shows Quantum Energy AC4 Series at 2.3 out of 5 from 76 reviews, with recurring complaints around reliability and support, so Quantum scores 1/5 for customer reviews on the Solar Choice scorecard.

• Functionality: The heat pumps operate in a wide range of temperatures (-15°C to +40°C), offer stainless steel tank options and use environmentally friendly R290 refrigerant. However, they are loud compared to others on the market at 48dB and lack many key features like a heating element, LCD screen and Wi-Fi App control. Score: 2 points

Please note that the Solar Choice score card reflects our opinions only. Customers are encouraged to do their own research.

Uncover essential details in the comprehensive guide below and find out what you need to know before you buy.

Company Background

Quantum Energy Technologies Pty Limited was created in 2001, and trades as Quantum Eco Hot Water. Through the years Quantum have developed various hot water solutions and the company now focuses on their heat pump hot water solutions for residential and commercial applications.

The company is Australian owned and operated and has an physical address at 22 Rosebery Ave, Rosebery NSW 2018.  

Quantum Energy Heat Pump Model and Ranges

Quantum offers a range of heat pump hot water systems tailored to different household sizes and commercial applications. The primary models include:

• Quantum 150L Heat Pump (Model 150-08AC6-290): With a storage size of 150L and a rated delivery of 130L, this model offers a heating output of 3.61kW and a Coefficient of Performance (COP) of 4.3. Suitable for small households of up to 3 people.
• Quantum 200L Heat Pump (Model 200-08AC6-290): Featuring a 200L storage capacity and 175L rated delivery, it shares the same heating output and COP as the 150L model. Ideal for small to medium households of up to 4 people.
• Quantum 270L Heat Pump (Model 270-08AC6-290): This model provides a 270L storage size and 250L rated delivery, with a slightly higher heating output of 3.81kW and a COP of 4.53. Designed for average households of up to 5 people.
• Quantum 340L Heat Pump (Model 340-08AC6-290): The largest in the range, offering 340L storage and 315L rated delivery, with the same heating output and COP as the 270L model. Best suited for larger households of up to 7 people.

What’s the Cost of Quantum Energy Heat Pumps?

Quantum Energy heat pumps fall into the mid-range category, priced between $3,300 and $4,100. 

This price range is an estimate of retail cost of the heat pump and excludes installation, freight and any rebates that might apply in your circumstances.

Quantum Energy Heat Pump – Review of Features

Energy Efficiency

Quantum heat pumps offer a solid energy efficiency range between 15°C and 20°C, with a COP varying from approximately 3.5 to 4.5. While some models on the market have higher COP values, these numbers are still competitive and ensure efficient energy use, which can lead to substantial savings on your energy bills.

Environmentally friendly Refrigerant Type

Quantum uses R290 refrigerant, which is known for its lower environmental impact compared to traditional refrigerants. This choice underscores Quantum’s commitment to sustainability and adherence to environmental regulations aimed at reducing greenhouse gas emissions.

Operating Temperature Range

One of the standout features of Quantum heat pumps is that hey proport to operate effectively in a wide range of temperatures, from -15°C to +40°C. This could make them a good choice for various climates, ensuring consistent performance whether you live in a colder region or a warmer one.

Loud Noise Level

The operating sound levels for Quantum heat pumps range between 48dB and 50dB. While these levels are within acceptable limits for household appliances, they are slightly higher than some other models on the market. If you plan to install the unit near living areas, this is something to keep in mind.

No Booster Heating Element

Quantum heat pumps operate at ambient temperatures as low as -15°C without the need for a booster heating element. However the lack of a traditional element will mean that there’s no back up if there are any issues experienced with the heat pump and could be an issue during high demand periods. 

No LCD Screen or Wifi Controller

Unlike many other heat pumps available in the Australian market, Quantum have not incorporated a LCD Screen or Wifi Controller to enable users to control the settings. It is all managed through a ‘digital controller’. Minimal information is supplied on this in their documentation and it is likely that a plumber or technician would need to assist in changing the settings.

Quantum Heat Pump Warranty Details Review

Warranty coverage is an important factor when comparing heat pump hot water systems, particularly for homeowners looking for long-term reliability and protection against repair costs. Quantum’s domestic heat pump range currently provides 5 years warranty on the tank and 2 years on electrical and refrigeration components, with labour included within those same warranty periods.

This means that if a covered fault occurs during those timeframes, both the replacement parts and the labour required to repair the unit are covered under the manufacturer warranty. While the 5-year tank warranty is reasonable for the category, the 2-year cover on electrical and refrigeration components is shorter than some competing heat pump brands, which may offer longer protection on key components. As a result, Quantum scores lower on the Solar Choice warranty scorecard compared with brands offering more comprehensive coverage.

The following manufacturer documents provide the detailed warranty terms and specifications for each model in the Quantum domestic heat pump range:

These documents outline the full warranty conditions, including installation requirements, operating conditions and water quality limits that must be met for the warranty to remain valid. Homeowners should review the manufacturer documentation or speak with their installer to ensure the system is installed within Quantum’s guidelines.

Overall, Quantum’s warranty structure provides reasonable coverage for the tank but more limited protection for key components, which is why it receives a 2/5 score on the Solar Choice heat pump scorecard.

Pros and Cons of Quantum Heat Pumps

Pros:

• Wide Operating Temperature Range: Suitable for varied climates, maintaining efficiency from -10°C to +40°C.
• Environmental Benefits: Use of R290 refrigerant with lower environmental impact.
• Stainless Steel Tank and Sizing: Quantum heat pumps come in stainless steel tanks with vitreous enamal lining and offer a number of tank sizes ranging up to 340L.

Cons:

• Lack of Features: Missing key functionalities like heating element, LCD screen and Wi-Fi App control.
• Noise Levels: Slightly higher operating noise levels compared to some other models in the market.
• Weak Third-Party Review Sentiment: Public review sentiment remains poor, with ProductReview showing Quantum Energy AC4 Series at 2.3 out of 5 from 76 reviews.

Looking into heat pump hot water systems? Our comprehensive guide makes it easy, covering potential rebates, the real costs of hot water heat pumps, and the truth about ‘free’ upgrades. Learn about energy savings and understand the benefits and drawbacks with clear expert advice. Check out our Heat Pump Hot Water Systems Buyers Guide for an in-depth understanding of heat pumps and you can also see the best heat pumps in Australia compared so you can make an informed purchase decision.

Quantum Energy Domestic Heat Pump Models

You can also view the full list of hot water heat pump review here.

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James Shand

Marketing Manager at Solar Choice

With half a decade experience in the solar energy industry, specialising in business strategy and marketing for solar companies. He has worked with top solar distributors in Canada and now collaborates with solar manufacturers and installers across Australia via Solar Choice, Australia's leading solar comparison platform. With degrees in business technology, science, and marketing, James combines in-depth market insights with technical knowledge, positioning him as a trusted authority in renewable energy.

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