Carbon Savers Reviews

As a practicing Civil Engineer in the construction industry I was very impressed with the performance of Carbon Saver and their heat pump installation. It was Ashlyn who called me from Carbon Savers (re my on-line enquiry) and she was very courteous and responsive and went above and beyond your standard customer service/focus by sending a text msg to my phone each time she emailed me. I will add, Ashlyn responded promptly to all my queries - generally 15 mins for an email quote and I asked for a few as I explored options. I finally chose the Emerald 270L heat pump to complement my solar system which includes a 15kW battery storage. Unfortunately I soon discovered that I was ineligible for a State Gov't rebate and Ashlyn worked through this with me through a process of discovery for us both. Notwithstanding the above, I finalised my order and paid a deposit on the Thursday with a quoted install the next day of 12.30 to 1.30 where the installers arrived at 12.25 to decommission my existing HWS and replace with the Emerald 270L. The installers were Greg and Ryan. For some reason I kept on calling Ryan 'Bryan' and Ryan finally told me it was cool as he claimed he could have banked over $15,000 to date if paid $5 for every time he was called 'Bryan', so potentially $15,040 by the time he left my place! I must say that Greg and Ryan were very friendly and completed the full decommission and install in around an hour - also advising on power and water outage as the changeover occurred. They supplied a concrete pad for the heat pump and also a cement sheet that they secured over the HWS cavity in the my house's brick wall - I hadn't figured on that as the gas HWS was flashed to the wall. They even provided pipe installation over all the hot water pipes including the TPR valve - I'm thinking as a precaution in case someone scalds themselves whilst venting the unit. Greg had me sign off on the heat pump install then uploaded on my phone the 'Emerald' app and provided a brief tutorial on the use of it and the performance of the heat pump. He also told me I needed to bleed the hot water through the inside tap for maybe 5 mins and that the unit should take 3.5-4.0 hrs to heat up, which it did. All in all a delightful overall supply, decommission, install and commission experience as provided by Carbon Savers. Would recommend to anyone.

Great communication sales team had time to go though the processes clearly with a great sense of humour. Installation was quick and professional very happy with the guys and end result. A painless process thanks again Robert

On time, happy friendly people that installed promptly and professionally.

Helpful, considerate, patient, the installers were professional and knew exactly what to do, solved minor issues quickly,

The sales process was excellent the installers very nice guys and helpful all done in a couple of hours and since then all is running perfectly.

The application process was easy with their help and the installation was very quick .. perhaps a little to rushed but it was good .. the installers were friendly and efficient. No post installation help needed.

Erin was very helpful. The whole process was super easy and fast and the installers done a great job. The heat pump makes such a difference to our hot water, no more cold showers.

Really good communication throughout the process, transparent with information, options and pricing. Installation was a seamless process also - in particular, we had to change the heat pump model but they were able to again advise me with honest and practical options.

I was a bit hesitant at first as I had heard mixed reviews about heat pumps but the Salesman Fabien was awesome and easily talked us through all the stages from product review to applying for Government Grants. 3 days later the installers were at my house and done a great job as well and took my old gas hot water service with them. 4 weeks later our electricity usage as hardly changed (we have a 6kw Solar system) if at all, you do hear the fan kick in occasionally but it is hardly audible and our hot water is actually more consistent than with the Gas System. Overall so far I would recommend this company to anyone going on my experience.