Open Electrical Reviews

Andrew was fantastic to deal with throughout the entire process. He came to our house and spent a number of hours with me talking through what would make the most sense. He wasn't trying to upsell me, rather sharing facts and his experience. We have a very challenging roof and Andrew was the only person who spent time developing a solution that ensured long term integrity of our roof and the most efficient layout of our solar system. His team were true professionals, they took their time with the install which I appreciated, ensuring the system was installed to a very high standard (used conduit throughout, neat running of exposed areas, added an isolator to my charger installation which was both functional and helped with aesthetics for the wires coming out of the wall). I honestly can't speak highly enough of Andrew and his team. We've had our system running now for around a month - 7.5kW Solar, 32 kWh battery system, 22kWhr 3 phase charger - battery and charger are SigEnergy. The SigEnergy app is awesome, I can see my house power draw in real time, and I know exactly where my energy is flowing from / to - also in real time. We are using Amber and my current usage cost over the last 27 days is -$8.87, and this includes charging my car 3 times (partial charging). Couldn't be happier, and I would definitely recommend Andrew and the Open Electrical team to anyone in the Brisbane area. Please note I am in no way affiliated with Open Electrical, nor did they offer me any discount or incentive to provide this review. I am simply a Mechanical Engineer who appreciates great service, great advice without being upsold, attention to detail, and true care during the install. I found it so overwhelming trying to find a good installer, so I'm hope this helps others with who to talk to as you shortlist your installers. Side note, they were not the cheapest but were still competitive.

Many delays due to weather which was out of the company’s control, however communication broke down during this process and they did not respond or show up when expected . Had to keep chasing them. Then the owner contacted to say they may not be able to honour the original quote, however I negotiated further and they did honour it. While I had no issues with the actual install once completed, the process took months and I felt very stressed during it. Since the install, I also cannot connect the inverter app to monitor my usage properly - I have contacted the installer three times and they keep saying they will get back to me but haven’t!

I had 5 quotes for job, I found Mark easy to talk with and compare products, had a bit of an issue getting phone replies, the installers were friendly and easy to get on with, the foreman was definitely bossy but fair and so far have not needed any assistance.