About Red Energy
100% Australian, 100% local
We came in to the market in 2004 to shake things up and we’ve been doing a good job of it ever since. We’re all about providing you and your community with something better. Unusual for an energy provider, we know. But we’re not your normal energy company. We’re completely owned by Snowy Hydro for starters, so we’re 100% Australian.
100% of our award winning Customer Solutions Team and our head office is in Melbourne, Australia. So when you call you’ll always be answered by a friendly voice and you’ll have that same person help you from the beginning to the end of your call. Our customers tell us over and over that’s how they like our service - personal, simple and easy.
Living energy is being small enough to really look after you, but big enough to give you the most affordable energy. Initially we supplied electricity to Victorian households but have since expanded into South Australia, New South Wales and Queensland.
Red’s Awards and Recognition
Our customers have voted. And we’re very proud of our team and of the awards they’ve helped us win. In fact, we’re the only energy retailer to have won the Canstar Blue Award for Most Satisfied Customers 11 years in a row
Our approach to service is simple. We keep it simple. Customer requests are handled by a single point of contact, a locally-based team member. It means our customers don’t get the run-around and one person is accountable for dealing with your query.
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