Smart Energy Answers Reviews
About Smart Energy Answers
The SMART Difference
· Complex decisions made simple – because our experienced consultants are committed to helping you make an informed decision by providing a tailored assessment of your energy needs, future thinking.
· Buy quality, buy once – because we combine the best workmanship with some of the most superior products on the market today.
· Exceptional customer care – because our ultimate goal is to make our customers happy and to provide a delightful experience.
· Savings guaranteed – because our customers can benefit from our industry-leading performance guarantee, ensuring that you receive the best possible long-term outcome.
Workmanship Warranty
10
All Reviews
Smart Energy Answers - efficient and reliable company.
Smart Energy Answers were extremely helpful in advising the right solar system for me to install. From the planning stage to installation of the system (in one day) took less than 6 weeks.
Solar Inverter - SolarEdge
Solar inverter functionality and monitoring calability on app is excellent.
Sales process was ok , not brilliant
Review left 5 years after system installed
Sales process was ok , not brilliant. Installers were good. Post installation support was ok . Not happy with the solis inverter, keeps over reading the grid voltage, so periods of inactivity. I told the sales people that I heard the solis was junk, but they pushed it on me anyway
Solar Panel -
Reasonably happy with panels
Solar Inverter - Solis
Fronius is great solis not happy with. Not happy with the solis inverter, keeps over reading the grid voltage, so periods of inactivity.
Review left 2 years after system installed
Smart Energy Answers were super knowledgable - their expertise designing the system, and the quality of the install was fantastic. (I had some delays, due to me being remote, but the installers did a beautiful job)
Solar Panel - HT-SAAE
Solar Inverter - SolarEdge
Battery - Tesla
DO NOT RECOMMEND During the quote phase, SME couldn't do enough; soon as payment was made the lack of customer service was astounding! No response to emails, phone call or voicemail. The only time we could speak to anyone was if we caught them unawares when they answered a call. Assurances were constantly given that they would get back to us or follow up, but no one ever did. The reason for the contact was to arrange annual inspections. It’s early days but to date, we have not had any problems with the product. Installation was June 2023.
Very satisfied with process.
Solar Panel -
Cannot comment at this stage as still waiting for inspection 4 weeks after installation!!
Solar Inverter -
Cannot comment at this stage as still waiting for inspection 4 weeks after installation!!
Review left 5 years after system installed
Very impressed with the efficiency of installation and the quality of workmanship
Solar Inverter -
Works well but gets very noisy on hot days
Easy to deal with. Answered my questions. Were the cheapest cost for the same unit out of the two companies I compared. There were some issues with the freight company shipping the gear to the installer sub-contractor, but I liaised between the two and we got it sorted, rather than wait for Smart Energy Answers to appoint another sub-contractor.
Solar Panel - Canadian Solar
Installed in 2018 by another company and have operated satisfactorily since
Solar Inverter - Sungrow
Installed in 2018 by another company and have operated satisfactorily since
Battery - Alpha ESS
Performing well in the 6 weeks it has been in. But it is summer and it is charging quickly. The software is great and lets you optimise use. For example, adjusting the timer on the hot water heater (a big user) so it does not run at the same time as the pool pump.
Among the confusing multitude of solar installers in Sydney, I found SEA to stand out for the professionalism, knowledge and friendly efficiency of its staff. At the beginning of the process its energy consultants spent time explaining the different technology options available and how the systems actually work. Once we signed the contract, the installation and administration staff could not have been more supportive. While the heavy rains in Sydney in February and March inevitably led to delays in installation, the SEA team regularly kept me informed of their availability and were flexible in finding convenient times to complete the job. A special shout out to the installer crew for working in tough conditions. I would not hesitate to recommend SEA to friends and family.
Solar Panel - Canadian Solar
Solar Inverter - SolarEdge
Installation Photos
