Smart Energy Answers Reviews

Rated 4.14 from 7 reviews

About Smart Energy Answers

The SMART Difference

· Complex decisions made simple – because our experienced consultants are committed to helping you make an informed decision by providing a tailored assessment of your energy needs, future thinking.

· Buy quality, buy once – because we combine the best workmanship with some of the most superior products on the market today.

· Exceptional customer care – because our ultimate goal is to make our customers happy and to provide a delightful experience.

· Savings guaranteed – because our customers can benefit from our industry-leading performance guarantee, ensuring that you receive the best possible long-term outcome.

Workmanship Warranty

10

Address

Unit C / 2 Hudson Ave Castle Hill NSW 2154

Phone

0406 972 806

ABN

27 621 047 952

In Business Since

2017

Office Locations

Unit C / 2 Hudson Ave, Castle Hill 2154 NSW Victoria Unit 7/225 Lonsdale St. Dandenong 3175 VIC South Australia Level 3, 97 Pirie St. Adelaide SA 5000 ACT Suite 1, 14 Wormald St, Symonston ACT 2609

Number of Employees

30-50

Number of Installations Completed

Over 6,000

Number of Commercial Installations

250

Largest Commercial System

768kW

Accreditations verified by Solar Choice

  • CEC Accredited Installer
  • CEC Approved Retailer
Any of the above information look incorrect? Contact sales@solarchoice.net.au

All Reviews

5th February 2024
NSW - 2261
9kW system
4.00

Sales process was ok , not brilliant

Review left 5 years after system installed

Installer Comments

Sales process was ok , not brilliant. Installers were good. Post installation support was ok . Not happy with the solis inverter, keeps over reading the grid voltage, so periods of inactivity. I told the sales people that I heard the solis was junk, but they pushed it on me anyway

Solar Panel -

4.00

Reasonably happy with panels

Solar Inverter - Solis

1.00

Fronius is great solis not happy with. Not happy with the solis inverter, keeps over reading the grid voltage, so periods of inactivity.

Battery - Alpha ESS

5.00

Yes happy

22nd January 2024
VIC - 3551
10-15kW system
5.00

Review left 2 years after system installed

Installer Comments

Smart Energy Answers were super knowledgable - their expertise designing the system, and the quality of the install was fantastic. (I had some delays, due to me being remote, but the installers did a beautiful job)

Solar Panel - HT-SAAE

5.00

Solar Inverter - SolarEdge

5.00

Battery - Tesla

5.00

5th October 2023
Holy
-
30-50kW system
1.00

Installer Comments

DO NOT RECOMMEND During the quote phase, SME couldn't do enough; soon as payment was made the lack of customer service was astounding! No response to emails, phone call or voicemail. The only time we could speak to anyone was if we caught them unawares when they answered a call. Assurances were constantly given that they would get back to us or follow up, but no one ever did. The reason for the contact was to arrange annual inspections. It’s early days but to date, we have not had any problems with the product. Installation was June 2023.

Solar Panel - HT-SAAE

3.00

Not my area of expertise, but to date, no problems.

Solar Inverter - Sungrow

3.00

Not my area of expertise, but to date, no problems.

29th August 2023
Joseph
VIC - 3222
8kW system
5.00

Installer Comments

Very satisfied with process.

Solar Panel -

1.00

Cannot comment at this stage as still waiting for inspection 4 weeks after installation!!

Solar Inverter -

1.00

Cannot comment at this stage as still waiting for inspection 4 weeks after installation!!

6th July 2023
Mark
NSW - 2324
6kW system
5.00

Review left 5 years after system installed

Installer Comments

Very impressed with the efficiency of installation and the quality of workmanship

Solar Panel - Canadian Solar

5.00

Efficient panels, they do not lose output on really hot days

Solar Inverter -

1.00

Works well but gets very noisy on hot days

23rd January 2023
Christopher
NSW - 2478
5kW system
4.00

Installer Comments

Easy to deal with. Answered my questions. Were the cheapest cost for the same unit out of the two companies I compared. There were some issues with the freight company shipping the gear to the installer sub-contractor, but I liaised between the two and we got it sorted, rather than wait for Smart Energy Answers to appoint another sub-contractor.

Solar Panel - Canadian Solar

5.00

Installed in 2018 by another company and have operated satisfactorily since

Solar Inverter - Sungrow

5.00

Installed in 2018 by another company and have operated satisfactorily since

Battery - Alpha ESS

5.00

Performing well in the 6 weeks it has been in. But it is summer and it is charging quickly. The software is great and lets you optimise use. For example, adjusting the timer on the hot water heater (a big user) so it does not run at the same time as the pool pump.

19th April 2022
Arthur
NSW - 2022
8kW system
5.00

Installer Comments

Among the confusing multitude of solar installers in Sydney, I found SEA to stand out for the professionalism, knowledge and friendly efficiency of its staff. At the beginning of the process its energy consultants spent time explaining the different technology options available and how the systems actually work. Once we signed the contract, the installation and administration staff could not have been more supportive. While the heavy rains in Sydney in February and March inevitably led to delays in installation, the SEA team regularly kept me informed of their availability and were flexible in finding convenient times to complete the job. A special shout out to the installer crew for working in tough conditions. I would not hesitate to recommend SEA to friends and family.

Solar Panel - Canadian Solar

5.00

Solar Inverter - SolarEdge

5.00

Installation Photos