Smart Energy Group Reviews

Rated 1.00 from 1 review
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About Smart Energy Group

Workmanship Warranty

5

Address

2/268 Ewingsdale Rd Byron Bay NSW 2481

Phone

0409 000 056

Website

www.smartenergy.co

ABN

83 615 998 377

In Business Since

2016

Office Locations

Byron Bay Sydney Newcastle Wollongong Adelaide Melbourne Brisbane Hobart Launceston

Number of Employees

Over 100

Number of Installations Completed

15,000

Number of Commercial Installations

100

Largest Commercial System

99kW

Accreditations verified by Solar Choice

  • Electrical Contractors Licence
  • NETCC Approved Retailer

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All Reviews

12th January 2025
Haley
-
system
1.00

extremely disappointing experience

I had an extremely disappointing experience with a Smart Energy salesperson who visited my home on Sunday, January 12th. During our discussion about battery installation services, I mentioned that I was putting my decision on hold. Shockingly, the salesperson responded by calling me a "little shit" inside my own home. This kind of unprofessional and disrespectful behavior is completely unacceptable, especially from someone representing a company. It has left me deeply upset and questioning the values and standards of Smart Energy. I have already lodged a formal complaint with the company and hope they take appropriate action to address this matter. If this is the level of customer service they offer, I would strongly recommend thinking twice before engaging with them.

Response from Smart Energy Group

Hi Haley,

We've spoken previously regarding this - as well as making multiple attempts to reach out.

I've had a chat to the salesperson in question; he wants to apologise directly for any miscommunication.

When are you next available?


Thanks,

Jimmy - Smart Energy

Battery - Alpha ESS

1.00