Solar Chief Reviews

Installer Comments

Price was very good, I dealt with Paul himself as his salesman was not good. Installers came on time, did a good job, tidied the place thereafter. Everything was connected smoothly. Now I am having credit on my electricity bill, something I have never had in my life.

Installer Comments

Solar Chief were incredible. From our first request for a quote to the installation they were fast, efficient and friendly with very competitive pricing. They provided a wealth of information and their professionalism was beyond reproach.

Installer Comments

I am a complete new to solar power system. I received quotes from Solar Market. Solar Chief is the one very straight forward providing their best prices in many options in front of me. Their Senior Sales Consultant Bernard McCluskie (+61286104734) who is very friendly introducing himself and starting to understand what I need. I also did my own research and all most happy with his options. His patience is very impressive to me and the final result is the one I can't walk away with. The installation team is also perfectly good. They are careful and in detail to complete their job efficiently than clean up the place. In my opinion, seller Solar Chief and the installer are trustable to considerable if you want a solar system.

Installer Comments

I got to know about SolarChief via SolarChoice website but that was merely an attempt to compare the price as I had been talking to a solar company for some time. When I made the inquiry via SolarChoice, Afnan from SolarChief called me and he asked me to give him a chance. He not only gave me a price target but also got the system delivered and installed as per the timelines he had committed. Pradip and team were right on time on the day of installation, got the work done and picked up the waste before they left. I recommend speaking to Afnan from SolarChief if you want to get a good product and competitive price.

Installer Comments

Excellent sales process, specially John Harris assisted very well.

Installer Comments

Friendly staff and efficient service. Peter was quite convincing about the company's ability and capability, and I must confess he was right about that. I found my experience with them very pleasant.

Installer Comments

I had no issues with the sales process. Solar Chief answered promptly to all of my enquiries and provided a reasonable quote. The installation went smoothly on 10 Nov 2023 although I was surprised that they sent only a team of two people to complete the job: one to install the inverter and only one other person to remove the 7 panels of the old solar system and replace them with 14 new panels. Nonetheless the installation was completed within a reasonable timeframe. Problems started to arise after the installation. 1} Although the contract called for the removal of the old system from my place, for some reasons, the installation team didn’t take away with them the 7 old panels which they had removed from the roof. Instead these old panels were left in my front yard FOR MORE THAN 5 WEEKS. One of the two installers, told me that they would take away the old inverter but, as to the old panels, they would be left in my front yard and someone would come to pick them up soon. For more than 5 weeks, nobody came. I raised this issue several times with Solar Chief but my complaints remained unanswered. No reply/explanation was provided by Solar Chief as to why the old panels had not been removed. Finally, as they wanted to be paid the balance of the contract amount, they came to my place unannounced and quietly removed the old panels on 20 Dec 2023 while I was not home. 2) Solar Chief sent by mistake on 4 Dec 2023 an application for Meter Replacement to a smart Meter to my electricity retailer. I wrote back to them questionning the necessity of this application since I already have a smart meter at my place. Again Solar Chief didn't reply to my email. Sure enough, a few days later, my electricity retailer wrote back to them confirming that my NMI has already a smart meter and that no meter work was required from their end. 3) To this date, Solar Chief has not sent to me, despite my various requests, a copy of the Certificate of Compliance, Electrical Works. This is clearly a breach of their obligations. 4) I also requested them to provide me, for warranty purposes, the serial numbers of the 14 new solar panels that were installed. Again, my request was completely ignored.

Installer Comments

They provided the best quote for my customised requirements. Timely communication helped me select the best product under my budget. Installation team came early time and completed installation within 2 hours.

Installer Comments

Excellent information from Solar Chief before I made my decision. On time and installed in one day.

Installer Comments

The Sales person, Alex is great to deal with, has good knowledge and can provide instant quotes. Unfortunately let down by the installers leaving a mess on the roof and 5 panels out of the 24 were not connected and took a month to fix. I only picked this up because of electrical knowledge as the voltages of one of the 3 arrays did not add up. I do think Solarchief is still worth a try as I have had a good outcome. Tj

Installer Comments

Solar Chief were great, very helpful and very competitive pricing. Great response times with any queries/questions throughout the process.

Installer Comments

Very good Service. Solar chief team did a good job. They have installed solar panel on time. We compared prices from a few companies but found Solarchief had the best service and price and a lot better selection of products along with the price

Installer Comments

Alex Williamson The team were great with service and the quality was great would highly recommend

Installer Comments

Installer Comments

From start to finish, everything is great. Abby Jones is wonderful to deal with and answered all my questions promptly and factually. The installers showed up on time and the work was done impeccably. I will be going with them again if I need to add more panels in the future.

Installer Comments

Solar chief has an excellent service and everything was performed according plan.Alex the consultant was pretty helpful all along.

Installer Comments

Overall good

Installer Comments

Alex from Solar Chief was very informative to deal with.

Installer Comments

Two of my workmates used the service recently and they both recommended Afnan from Solar Chief to me. Afnan is excellent. He is very helpful from planning, selecting the right system, pricing and installation. He is very patient and explained in depth with my queries even after hours and after installation. Paul and the team are very efficient and knowledgeable. Great job. Thank you.

Installer Comments

Solar Chief supplied a good solar system at a reasonable price. Alex was very helpful assisting me in making my choice. Happy to recommend Solar Chief

Installer Comments

Have found this company to be the best price I have been quoted and Afnan the Sale represents to be very helpful and honest and have received a great service

Installer Comments

Great communication throughout the process and after install, Alex was great to deal with.

Installer Comments

It seems my damning review sparked some action! Solar Chief had my system installed within 48h of me posting my previous review. It would have been great if they had thought to tell me they were coming rather than turning up unannounced. A consequence of this was that I hadn't lined up sufficient funds to pay the entire sum on the day of installation. Which turned out to be for the better because it gave them a strong incentive to return to complete a minor omission before I paid the remainder. The system is working well so far. The subcontractor who did the installation was lovely and so far I'm very happy with the quality of the work done by him and his team. Giving 3 stars, because it was a frustrating and bumpy path but we got there in the end.

Installer Comments

Still not installed. Have been repeatedly dicked around. Were in such a rush to get our deposit. Promised us a system by Easter yet here we are with no panels at the end of May. One reason after another they want addressed before they’ll actually install the panels. Despite their reassurances that our meter box was adequate, we have since been required to spend thousands upgrading it before they will proceed. Then they needed us to have 25 spare tiles in case they smash that many in the process. Now they’re wanting the lichen removed from our roof tiles. Rarely answer the phone and unreliable at returning phone calls. Very unimpressed. Today was the last straw - going to seek a refund on our deposit