Sun Group Energy Reviews

Recently, I trusted SunGroup Energy to install a 10kW solar system and signed a contract based on their quote. Unfortunately, I later found out that their pricing is at least $10,000/$12000 higher than other companies offering the exact same brand of solar panels and inverters. In other words, it’s the same products—just a different installer. I reached out to the company and their agents to explain my concern about their price being so much higher. They simply told me that their installers are more expensive and that’s why they charge more. In fact, they even suggested that if I have an issue, I should go to Consumer Safe Victoria to complain. To summarize, I ended up paying nearly $16,000 out of pocket for a 10kW system without any battery, while other companies are charging at least $10,000 less for the same setup. I believe it’s important to share this experience so others can be aware of such pricing differences before making a decision.

Couldn't be happier with the fantastic service from John Bartzis and the Sungroup team. John was extremely helpful all the way through the process. Everything was clearly explained and I was supported throughout the whole process. Nothing was too much trouble for him and he also followed up after the solar was installed to make sure that I was happy and everything had gone smoothly. The installers were very quick and competent and were so polite and respectful. Joan and Leigh in the office were lovely and extremely helpful as well. I would recommend John and Sun Group to anyone considering having solar installed.

We were charged $11,889 for a 5kw Solar System of 14 Akcome Kookaburra panels, and a 5 kw Goodwe inverter, in October 2023 We realise now this is beyond a ripoff. Easily triple what it should have cost us. Do not trust this company. I could go on. How we sought them for a second quote (not knoeing wed been ripped off the first time). The second salesman was dishonest to the max. Late to the appointment, claiming wrong address, unreliable google, then road works. Texted saying he was "just outside my friend" then pulling up hastily a good 5 minutes later. Saying he would "look after" me, get me a "good deal" because I was pregnant and had a little one and he himself had a son the same age. He dismissed the shading on the property (large gum trees), saying "hed calculated the shading profile and itd only affect the panel's efficiency by 1%". We didnt proceed, called next day to say due to finance. A day later I received a call from their office saying they were sorry we could not proceed due to finance, but they had just finished a big industrial job and had spare panels left over. They could offer me the equivalent solar system at half the price previously quoted. But it was strictly a limited supply. Do. Not. Trust. Them. Or their prices. Good luck new customer