Treu Solar Reviews

How was the sales process: William was the first installer (and as it turned out, the only one) willing to actually come out and look at our home during his initial sales process. He took photos of the meter board and sub-panel himself and assessed the location, type, and condition of our existing system. No flashy binders or pamphlets - just a laptop and refreshingly, no PowerPoint sales spiel! He asked pertinent questions and took the time to answer our many queries. When we started discussing options and I mentioned we already knew what we wanted (specific battery, inverter & gateway), I was impressed by his honesty about his limited experience with our particular requirements. Rather than bluffing his way through, he simply said he'd look into it and see what he could do. For a young bloke, he was professional and clearly a go-getter. I felt good about our encounter, and he came back within 24 hours with a competitive middle-of-the-road quote. The only hiccup was the wait for our specific equipment, but hey - we weren't alone in that boat! Installation Day Drama: Plot twist! Subcontractors showed up on installation day despite my specific request for the company's own team. After some pointed questions about credentials, I sent them packing. William's team responded immediately, apologized for the scheduling mix-up, and had their proper crew on-site bright and early the next morning. Panel Installation: The panel team was excellent - professional, attentive, and delivered clean, quality work. Zero complaints here. System Installation - The Learning Curve: The Sigenergy system installation had a couple of hiccups. The subcontractor initially wired it incorrectly, requiring some string work to be redone the following day. After discussing how to proceed, we reached an agreement and everything was sorted and working properly by day's end. Current Status - The Sweet Spot: The Sigenergy system works a treat! We now have close to 20kW of panels and 24kWh of battery storage. Yes, it's overkill for our current needs, but it's future-proofed for the additional energy demands we're planning. Early days yet, but I'm confident this system will serve us brilliantly for years to come. The Final Polish: A couple of niggling issues remained, but William himself came out and sorted them to our complete satisfaction. That's customer service! Overall: While there were some bumps along the way (subcontractor confusion, initial wiring hiccups), what impressed me most was William's commitment to making things right. He stayed available throughout the ups and downs, learned from the experience, and ensured we got exactly what we wanted. In the final accounting, we have the system we dreamed of, and I'd happily recommend Treu Solar to others. Sometimes the journey teaches you as much about a company's character as the destination - and William's character shone through.