Ecogenica Heat Pump Hot Water: Independent Review by Solar Choice

Note: Solar Choice is not associated with Ecogenica or any heat pump brand and has no financial or other incentives to promote any product brand over another.

At a Glance: Ecogenica Scores 2.75 Out Of 5

Scoring is based on our heat pump scorecard which is consistently applied to each brand and heat pump on the Australian market.

$ Price: The wholesale cost of most of the Ecogenica heat pump range is under $2,500 making them one of the cheapest options on the market.

• Company Backing and Trustworthiness: Ecogenica has a physical office in Melbourne. However the brand has only been around since 2021 and they company is not diversified beyond hot water heat pumps. Based on our scoring system Ecogenica receives 1 point in this category.
• Warranty Offer: Ecogenica have a 7 year warranty for the water tank and a 5 year warranty for their heat pumps. Importantly the labour associated with repairs or replacements is only covered for 2 years. We score this warranty offer 3 points.
• Customer Reviews: Based on verified reviews through Solar Choice’s independent platform, Ecogenica heat pumps have received an average score of 4.14 from 7 reviews. This earns them 3 points
• Functionality: Of the functionality that Solar Choice scores in our review system, the Ecogenica heat pumps have sufficient heating power over 10 watts per litre of tank capacity and wifi app connectivity. However the heat pumps don’t have the ability to set multiple time schedules for heat pump operation and are louder than 45 decibels at 1m. This scores 3 points.

Please note that the Solar Choice score card reflect our opinions only. Customers are encouraged to due their own research.

Ecogenica / Eco Alliance Company Background

Ecogenica is an owned product of Eco Alliance Group. Eco Alliance Group were established in Melbourne in 2018 and are an importer and installer of heat pump hot water systems.

The Ecogenica range of heat pumps was launched by Eco Alliance in 2021 and is one of the cheapest heat pump systems available in Australia. The Ecogenica heat pumps are designed by Eco Alliance and manufactured in China under a third party manufacturing agreement

Eco Alliance have an office and warehouse located in Braeside, Melbourne and a local service team to assist with technical support and warranty claims.

The ACCC have issued a product recall notice for the Ecogenica EG-215F which was a split system sold between 5th May 2022 and 13th September 2023. The reason for the recall is the control panel is installed within the heat pump unit where the owner may come into contact with live electrical parts presenting a risk of serious injury or death.

Ecogenica Heat Pump Models

Ecogenica currently have 3 models available in Australia for residential customers. The newer ‘FR’ models that this review focuses on are a significant improvement on earlier models. They have split systems with 215 litre or 290 litre tanks or an all-in-one 260 litre option.

Ecogenica Split Systems (EG-215FR & EG-290FR)

Ecogenica’s split system heat pumps have a separate water tank and heat pump unit. Customers can choose between a 215 litre model which is suitable for 1-3 people or a 290 litre option which would suit 3-4 people using our assumption that each person uses 50 litres of hot water per day and tank capacity is sized to 1.5x expected daily usage.

Ecogenica’s specifications sheet suggests their 290 litre option can service 4-6 person households. This would likely require the heat pump to perform 2 heating cycles per day however the heat pump can only be set on one heating cycle per day.

The Econgenica heat pumps use vitreous enamel storage tanks which are commonly used in hot water systems.

Ecogenica’s website states their heat pumps are rated at 47DB which puts them on the noisier side of options on the market. It would be best to install this system away from entertaining areas or open windows.

The heat pump can be managed through a built-in display on the unit. This includes functionality to configure the temperature and timer settings on the heat pump.

The 215 litre option has a 1.8 metre tall by 51cm wide water tank with a separate heat pump measuring 54cm by 78cm. The 260 litre option adds 4.5cm to the height of the tank and 6cm to the diameter.

Ecogenica All-in-one System (EG-260FR and EG-300RW)

Ecogenica now offer two different all-in-one solutions. The EG-260FR has a 260 litre tank while the EG-300RW has a 290 litre tank. Both heat pumps could handle up to 4 people with typical hot water usage.

The all-in-one solutions have a more sleek aesthetic appearance and take up less space. The RW series allows users to set up to 3 heating cycles for the heat pump in a day.

Like the current split systems, Ecogenica have upgraded to R290 refrigerant which is less harmful to the planet than the previous models Eco Alliance had on the market.

Many of the performance characteristics between the split system and the all-in-one are similar, so customers are likely to choose based on appearance preference and selecting the optimal tank size for their situation.

How Much Does An Ecogenica Heat Pump Cost?

No information on the cost of the Ecogenica Heat Pumps is disclosed publicly, but these heat pumps are amongst the lowest priced options available on the market.

Solar Choice estimates the underlying cost of the Ecogenica EG-215FR model to be under $2,500 (excluding installation and rebates) based on offers available in the market.

Read about what rebates are available in your state in our Heat Pump Buyers Guide.

Ecogenica’s Warranty Offer for Australian Customers

Ecogenica’s warranty offer is located at the end of their owners manual and details the below warranty periods for the various components of their products

Ecogenica’s warranty exclusions section is long and fairly comprehensive, so it would be important to review this carefully to ensure you have recourse if something goes wrong.

Check out Ecogenica’s full warranty information at the back of their owners manual here.

Pros and Cons of Ecogenica Heat Pumps

Pros

• One of the lowest cost options on the market
• Using R290 refrigerant which has low environmental impact
• Their newer FR models have good efficiency which is validated in independent testing completed by the Victorian Energy Upgrades program.

Cons

• Overall mixed review score, with many of the poor reviews for Eco Alliance relate to poor after-sales service and poor quality installation work
• Earlier Ecogenica heat pump model was recalled by the ACCC due to safety concerns

So is the Ecogenica Heat Pump worth it?

As one of the lowest cost heat pump hot water solutions on the market, the Ecogenica models have attracted a lot of attention. The main downsides of the system come back to questions about the company backing and trustworthiness. Previous hot water solutions under Eco Alliance have received very poor reviews.

The newer models look to have rectified many of the issues with earlier models including upgrading to environmentally friendly R290 refrigerant.

Looking into heat pump hot water systems? Our comprehensive guide makes it easy, covering potential rebates, the real costs of hot water heat pumps, and the truth about ‘free’ upgrades. Check out our Heat Pump Hot Water System Buyers Guide.

• About
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Jeff Sykes

CEO at Solar Choice

Jeff has consulted on over 20MW of commercial solar projects, ranging from SMEs to ASX top 100 companies. Jeff has also provided independent advice to 100s of residential solar, battery and EV charging customers across every state in Australia. He holds an MBA from the Australian Graduate School of Management and is an expert in business strategy and financial analysis.

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