Reclaim Energy Heat Pump: Independent Review by Solar Choice

Note: Solar Choice does not install Reclaim Energy products or any other heat pump and has no financial or other incentives to promote any product brand over another. Check out our comprehensive guide to hot water heat pumps if you’re not sure where to start.

At a Glance: Reclaim Energy HE‑UM60AR + 250L Review

Scores 4.75 Out of 5

Scoring is based on our heat pump scorecard, which is consistently applied to each brand and model in the Australian heat pump market.

$$$$$ Price: The HE‑UM60AR + 250L sits in the, reflecting a retail price well above $5,000. Despite the premium cost, it’s backed by exceptional performance and features.

• Company Backing & Trustworthiness: Reclaim has 15+ years of local experience and partners with Panasonic, one of Japan’s most trusted appliance brands. Strong domestic presence and support network. Score: 4/5 Points
• Warranty Offer: Offers 7 years on the tank, 6 years on the compressor, and 2 years on labor/parts. Above industry standard warranties. Score: 5/5 Points
• Customer Reviews: Reclaim has consistently high ratings & strong feedback on performance and support. Score: 5/5 Points
• Functionality: Quiet 37 dB(A) operation, 2-zone programmable timer, LCD & WiFi-enabled smart controller, and 16.0 W/L heating power for fast hot water recovery. One of the more advanced systems available in the Australian market. Score: 5/5 Points

Please note: The Solar Choice scorecard reflects our independent scoring methodology. Customers are encouraged to consider their own circumstances and research before making a decision.

Reclaim Energy – Company Background

Reclaim Energy (ABN: 90 619 559 536) has been trading since 2017 and is an Australian-owned private company. The company was borne from Apricus Australia who have a well-known reputation in solar evacuated tube hot water systems. Reclaim Energy is well-known for designing top quality hot water systems for Australian conditions.

Reclaim Energy’s heat pumps are manufactured in Japan by Panasonic and Chofu. The tanks themselves are manufactured locally in Australia.

The company’s headquarters are located in Byron Bay and they have developed a dealer network covering all of Australia.

Reclaim Energy’s Model Range in Australia

Reclaims product range combines the heat pump with a controller and a separate tank in what’s referred to as a split system.

The heat pump units which perform the heating of water can be paired with either a stainless steel or a glass lined enamel tank. The stainless steel tank is more durable but is not suited to high mineral or bore water applications and comes at a higher cost. Both versions of the hot water tank come in sizes ranges from 160 litres to 400 litres to match the requirements of the household.

MODEL HE-UM60AR Heat Pump

This model is manufactured by Panasonic and can be connected to Reclaim Energy smart controller v1.1.

The compressor is roughly 67cm by 80cm and requires a standard single phase 240V power supply. This is typically connected directly from the switchboard via on a dedicated circuit with a safety switch.

The compressor has a rated noise level of 37DB which is the lowest rating achieved by any heat pump offered in Australia.

The co-efficient of performance (COP) rating is 6.02 at 32.6°C which compares favourably to most other brands. This rating effectively tells the consumer how efficient the heat pump is at heating water.

The accompanying smart controller would usually be wall mounted near the heat pump and can be used to control the system. The controller has 6 different modes which enable the user to set the time of operation to line up with solar panel production or off-peak energy rates.

MODEL EHPE-4550P-A Heat Pump

The model EHPE-4550P-A heat pump is manufactured by leading Japanese company Chofu Seisakusho and feature some impressive performance characteristics. The heat pumps have a coefficient of performance of 6.02 which means the heat output is over 600% of the electricity input. This matches the other heat pump model offered by Reclaim Energy and is unmatched in the market.

One benefit of this heat pump model is that it can be matched with the wifi-enable smart controller v2.0. This means you can monitor and control your heat pump via an accompanying app.

This heat pump is slightly larger and heavier than the Panasonic model HE-UM60AR measuring 68cm by 83cm and weighing 48kg.

See how Reclaim compares to other top-rated systems in our 2025 heat pump comparison guide.

Optional or Situational Add-Ons:

How much do Reclaim Energy Hot Water Heat Pumps Cost?

Reclaim Energy’s heat pumps are amongst the most expensive options as they’ve put together a top end solution using premium components from top to bottom.

The Reclaim Energy REHP-CO2-400GL which uses their latest Chofu Heat Pump, wifi-enabled controller and a 400L stainless steel tank will set you back around $6,300 to $6,500 excluding freight, installation and any rebates which might apply.

With state-based rebates in Victoria, NSW, and other regions, eligible households can reduce their upfront costs significantly — sometimes by $1,000 or more depending on local programs and installer offers.

You can check rebate eligibility in your state here or try use our heat pump savings calculator to estimate your payback period and energy bill reductions.

Reclaim Energy’s Warranty Offer

Reclaim Energy provides comprehensive component-level warranties for domestic use of its heat pump systems. Here’s a summary of the coverage as per the latest warranty document:

Notes:

• Labour coverage includes up to 2 hours labour and 25 km travel. Beyond this, costs are the owner’s responsibility.
• Water quality must meet strict standards (e.g., TDS < 600 mg/L, pH 6.5–8.5) or the warranty is void.
• Stainless Steel Tank Warranty is full for 6 years, then pro-rata from year 7 to 15 (customer pays increasing share annually).
• Warranty starts from the installation date; if unknown, it’s from manufacture date + 3 months.

Reclaim Energy’s headquarters are in Byron Bay and they can be contacted on 1300 383 815.

Read Reclaim Energy’s full warranty conditions here.

Pros and Cons of Reclaim Energy Heat Pumps

Pros

• Exceptionally Quiet Operation (37 dB) – one of the quietest heat pumps on the market
• Premium Japanese-Made Compressor – built by Panasonic with a proven track record
• Durable Tank Options – choose between Australian-made stainless steel or glass-lined tanks
• Strong Warranty Support – up to 10–15 years on key components, including labour
• Excellent for Solar Integration – smart scheduling to match PV production

Cons

• Higher Upfront Cost – priced above many competitors, especially with stainless steel tanks
• Pro-Rata Warranty on Stainless Tanks – full replacement not covered beyond year 6
• Installer-Dependent Add-Ons – additional fittings or components may increase total cost

Verdict: Is the Reclaim Energy Heat Pump Worth It?

Reclaim Energy’s HE‑UM60AR + 250L system represents a well-engineered, high-efficiency heat pump backed by reputable components and strong warranty coverage. It’s among the quietest on the market and includes one of the most capable smart controllers as standard.

The system sits at the premium end of the market, and its price reflects the quality of its components—Japanese-made heat pump, Australian-made tank—and the backing of a well-established Australian company with national support. For homeowners prioritising long-term reliability, quiet operation, and high energy efficiency—particularly in solar-equipped homes—Reclaim stands out as a leading option.

However, for households where budget is a primary concern, there are more affordable options that may still meet your hot water needs. Reclaim is best suited to homeowners looking for a high-performance, future-proof solution and who value technical sophistication and strong after-sales support.

Bottom line: This is a top-tier system for buyers who want quality and are prepared to invest accordingly. For households with solar, off-peak tariffs, or a focus on long-term energy savings, Reclaim is a smart, future-ready choice.

You can explore more independent reviews from every leading brand in Australia on our reviews page.

• About
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Jeff Sykes

CEO at Solar Choice

Jeff has consulted on over 20MW of commercial solar projects, ranging from SMEs to ASX top 100 companies. Jeff has also provided independent advice to 100s of residential solar, battery and EV charging customers across every state in Australia. He holds an MBA from the Australian Graduate School of Management and is an expert in business strategy and financial analysis.

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