At a Glance: Rinnai Enviroflo 265L (EHPS265VMT) Scores 3.0 Out of 5
Scoring is based on our heat pump scorecard, which is consistently applied to each brand and heat pump model available on the Australian market.
$$$ Price: The Enviroflo 265L is positioned in the mid-range of the Australian heat pump market, with typical retail pricing between $3,000 and $3,500 (excluding installation and rebates). This places it in the mid-range price category on the Solar Choice Scorecard.
- Company Backing and Trustworthiness: Rinnai is a long-established and diversified appliance manufacturer with over 50 years of operations in Australia. The brand maintains local offices, support infrastructure, and a national service network. Scores: 5/5 Points
- Warranty Offer: The system includes a 7-year warranty on the tank, 3 years on refrigeration components, and 1 year on other parts, with labour covered for 3 years. This warranty meets core expectations but falls short of best-in-class offers. Score: 3/5 Points
- Customer Reviews: As of now, there are no verified customer reviews available (EHPS265VMT) on Solar Choice’s independent review platform. Score: 0/5 Points
- Functionality: The system delivers strong performance with a heating power of 11.9W per litre, a 46 dB(A) noise level, and built-in LCD & Wi-Fi app control. However, it lacks support for multiple programmable timer schedules, which limits its score. Score: 3/5 Points
Rinnai Australia Company Background
The primary business of Japan-based Rinnai Australia Pty Ltd, a subsidiary of Rinnai Corporation, is the heating and hot water sector. The company was founded more than 50 years ago and is well-known throughout Australia for its diverse array of heating solutions and assortment of hot water systems.
The company manufactures some of its products locally in Victoria Australia, where it operates three manufacturing facilities. These sites also serve as centers for research and development. Rinnai Australia employs approximately 500 staff and engages in extensive sales and distribution across the nation.
Rinnai’s product suite features well-known brands such as Rinnai Infinity, Hotflo, Energysaver, and Enviroflo, among others. The company is known for providing products that are able to cater to a wide range of consumer needs, from basic hot water provision to sophisticated climate control solutions
Rinnai Heat Pump Range Available in Australia
Rinnai offers a diverse lineup of heat pump water heaters to suit Australian households of all sizes. Their models range from basic entry-level units to advanced systems with PV compatibility, R290 refrigerant, and Wi-Fi app control.
The broader Enviroflo series is designed for efficiency, low noise, and strong recovery performance, while the Hotflo Plus represents an older generation with higher noise levels and less efficient refrigerant.
| Model | Tank Size | Household Size | Noise | Notes |
|---|---|---|---|---|
| EHPT250VM | 250L | 3–5 people | 48 dB(A) | Hotflo Plus – older tech, louder |
| EHPS215VM | 215L | 2–4 people | 46 dB(A) | Enviroflo B – compact, efficient |
| EHPA300VM | 300L | 4–6 people | 45 dB(A) | AR Series – premium, Australian-made |
| EHPA340VM | 340L | 5–7 people | 45 dB(A) | Larger version of AR with same features |
| EHPG215VM | 215L | 2–4 people | 46 dB(A) | GR Series – fast recovery |
| EHPG280VM | 280L | 3–5 people | 46 dB(A) | Balanced size/performance |
| EHPG300VM | 300L | 4–6 people | 46 dB(A) | Similar to AR, not locally built |
| EHPS265VMT | 265L | 3–5 people | 46 dB(A) | Newest model, exclusive to Tradelink |
Notes for Buyers
- Refrigerant: All Enviroflo models use R290 (low global warming potential). The Hotflo Plus uses R134a, a less environmentally friendly alternative.
- Noise: Enviroflo models are all rated ≤46 dB(A), suitable for installation near bedrooms or living spaces. Hotflo is louder at 48 dB(A).
- Heating Power: All Enviroflo models meet or exceed 10 W/L, meaning quicker recovery after use. The Hotflo Plus falls slightly below this benchmark.
- Wi-Fi and Timers: All models support Wi-Fi control but none offer multiple programmable heating schedules.
- Buying Access: The 265L model (EHPS265VMT) is available only via Tradelink, typically through licensed installers.
How Much Do Rinnai Heat Pump Hot Water Systems Cost?
Rinnai offers a wide range of heat pump hot water systems to suit different budgets, household sizes, and installation setups. Prices vary depending on the model series, tank size, and features like Wi-Fi control or local manufacturing.
The table below outlines estimated equipment-only prices (excluding installation and rebates), along with how each model fits within the Solar Choice Scorecard pricing tiers.
| Model | Tank Size | Estimated Price Range | Scorecard Price Tier |
|---|---|---|---|
| EHPT250VM | 250 litres | $2,800 – $3,100 | $$ Lower Cost |
| EHPS215VM | 215 litres | $2,900 – $3,300 | $$ Lower Cost |
| EHPS265VMT* | 265 litres | $3,000 – $3,500 | $$$ Mid-Range |
| EHPG215VM | 215 litres | $3,100 – $3,700 | $$$ Mid-Range |
| EHPG280VM | 280 litres | $3,300 – $3,900 | $$$ Mid-Range |
| EHPG300VM | 300 litres | $3,400 – $4,000 | $$$ Mid-Range |
| EHPA300VM | 300 litres | $4,100 – $4,500 | $$$$ Higher Cost |
| EHPA340VM | 340 litres | $4,300 – $4,900 | $$$$ Higher Cost |
Notes on Pricing:
- Prices are indicative and subject to change based on retailer, location, and any applicable promotions or discounts.
- The prices listed exclude costs related to freight, installation, and any rebates that might apply.
- Rebates and incentives such as Small-scale Technology Certificates (STCs) can significantly reduce the upfront cost of purchasing and installing these heat pumps, depending on the installation location.
Can Rebates Reduce These Prices?
Yes. With generous rebates in states like Victoria, NSW, and Queensland, eligible households can reduce upfront costs by $1,000 or more. Check our guide to heat pump rebates to see what you qualify for, or try our savings calculator to estimate your payback period.
Rinnai Heat Pump Warranty Terms and Conditions
Rinnai offers competitive warranty coverage across its heat pump hot water range, though terms vary slightly by model and component. Below is a summary of typical warranty durations based on model data sheets and publicly available terms.
| Component | Warranty Duration |
|---|---|
| Hot Water Tank | 7 years (parts only) |
| Compressor (Heat Pump) | 5 years (parts only) |
| All Other Components | 2 years |
| Labour (All Components) | 2 years |
Key Warranty Note
- Labour coverage is limited to 2 years across all models, after which only parts are covered under warranty.
- No extended warranty is available at purchase for residential use.
- Warranties are conditional on proper installation by a licensed professional and regular maintenance as per the owner’s manual.
- Installation must comply with AS/NZS 3500 and relevant local plumbing codes.
Rinnai Heat Pump: Pros and Cons
This evaluation is based solely on the Solar Choice Heat Pump Scorecard framework, which assesses products using consistent and transparent criteria. The primary model under review is the Rinnai Enviroflo 265L (EHPS265VMT) — a Tradelink-exclusive unit that represents Rinnai’s most recent residential heat pump offering.
Pros
- Uses R290 refrigerant, offering low Global Warming Potential (GWP of 3), aligning with top environmental performance on the Solar Choice Scorecard.
- Manufactured by a long-established brand, with Rinnai operating in Australia for over 50 years, supported by a national service network and local offices.
- Delivers strong heating performance, with a rating of 11.9 W/L, which exceeds the 10 W/L benchmark used to award full points under the Functionality category.
- Wi-Fi app control is supported, allowing users to remotely adjust system settings.
- Quiet performance at 46 dB(A), which meets acceptable limits for residential use under the scorecard criteria.
Cons
- Does not support multiple programmable schedules, meaning it lacks flexibility for users on time-of-use tariffs or using rooftop solar.
- Labour warranty is limited to 3 years, with only 1 year on non-refrigeration components — falling short of the 5-year labour standard used to award top Warranty scores.
- No verified customer reviews are currently available, resulting in a 0/5 score in the Customer Reviews category under the Solar Choice scoring system.
- Tradelink-exclusive product, meaning the 265L model is only available through trade networks or licensed installers, limiting accessibility for direct purchase or comparison shopping.
- Noise level of 46 dB(A) meets minimum acceptable standard, but falls short of the 45 dB(A) threshold required to earn a point under “quiet operation” in the Functionality category.
Verdict: Are Rinnai Heat Pumps Worth It?
However, the system does not offer some features found in other models — such as support for multiple programmable heating schedules — which may be important for homes with solar PV or complex usage patterns. It also lacks verified customer reviews at this stage, which limits independent performance validation.
For households looking for a heat pump backed by a trusted manufacturer, and who are comfortable with a basic feature set and limited purchase channels, the Enviroflo 265L may be a suitable fit.
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