Ryde Energy Reviews

From 5 Stars to 1 Star – A Deeply Disappointing Experience with Ryde Energy I’ve previously been one of Ryde Energy’s strongest supporters, leaving multiple 5-star reviews in the past following their previous work. Unfortunately, my most recent experience with them has completely changed my view of the company. 1. Unexplained Delays – After paying my deposit, I waited 10.5 weeks (over 2.5 months) for installation. At no stage was this delay communicated upfront. I later found out the cause was a supply issue on Ryde’s end, but the lack of transparency or proactive communication during that time was unacceptable. 2. Missed Installation Date – After finally being given an installation date, I took a full day off work (and lost a day’s income) to be available, only for Ryde Energy to not show up. When I called, they admitted they had booked the installation for the wrong customer. I requested some form of goodwill gesture or compensation for my lost wages, but this was flatly refused. The Customer Service representative even compared my situation to “taking days off for sick kids,” which was dismissive and completely inappropriate given Ryde’s failure to turn up as contracted. 3. Incorrect Installation – When the battery was eventually installed, it was wired incorrectly. As a result, the battery did not charge for a week until Ryde Energy returned to fix the mistake. 4. Property Damage – During the installation, my home’s brickwork was damaged. I provided photographic evidence and asked Ryde Energy to repair it, but they denied responsibility and dismissed it as “flaking bricks.” I now have to pay for repairs myself. Overall, this has been a very poor customer experience. I’ve been left out of pocket through lost earnings and property damage, on top of enduring long delays, a missed installation, and incorrect wiring. The lack of accountability and absence of even a basic goodwill gesture only added insult to injury. Ryde Energy has gone from being a company I once strongly promoted to one I cannot recommend. Overall rating: 1 star.

2nd system installation with this company. Very friendly and prompt service. All queries were promptly attended to. No complaints.