SAE Group Reviews
About SAE Group
SAE Group is a specialist Solar and Battery company with the highest industry accreditations, Gold Master Electrician, ISO Accredited for Safety and Quality and an NETCC Approved Solar Retailer
SAE Group provides the highest quality Installation and products available with an industry leading 30-year workmanship warranty.
SAE Group operate throughout Queensland and NSW and are in the top 10 for Solar Installations in Australia
For a trusted, quality solar provider, you do not need to go any further than SAE Group!!
Workmanship Warranty
12
All Reviews
Very professional installation
Very professional installation! I was impressed with the girls in office keeping me informed of progress. Installers very helpful and explained everything to me. Good quality and value for my money.
Response from SAE Group
Thank you for your kind feedback! We're thrilled to hear that you were impressed with both our office team and the installers. Keeping you informed and ensuring you feel supported throughout the process is a top priority for us. We're also glad to know that you found the installation professional and the system a great value. We truly appreciate your trust in us and look forward to assisting you again in the future!
Sweet as!
Review left 5 years after system installed
Knowledgeable and happy tradesmen. Friendly customer service. Great product that has saved us heaps of money!
Response from SAE Group
Thank you for your wonderful review! We’re so glad to hear that you had a positive experience with our team and that the product is helping you save money. We always aim to provide knowledgeable, friendly service, and it’s great to know we succeeded. We truly appreciate your support and look forward to working with you again in the future!
Solar Panel - SunPower
Solar Inverter - Fronius
Shockingly bad workmanship SAE solar in...
Review left 10 years after system installed
Shockingly bad workmanship SAE solar installers left holes in my roof caused roofleak
Response from SAE Group
Thank you for your feedback. We take concerns like this very seriously. As your system was installed 3 years prior to any notification of a roof leak, an inspection will be necessary. We have offered to inspect the issue on-site, provided you accept our site terms. Alternatively, we are happy to review a report from a licensed roofer. Until we receive one of these, we regret that we cannot take further action.
Solar Panel -
Solar Inverter -
Excellent sales process, customer service could have been better
Review left 7 years after system installed
Sales process was easy and installers were punctual, polite, explained everything and cleaned up before they left the premises. However, took nearly 6 months to convinces SAE in 2020 that something wasn't right and eventually the whole system was replaced in February 2021 at no coat to ourselves.
Response from SAE Group
Thank you for your feedback! We're glad you found the sales process smooth and appreciated our team's professionalism. We apologize for the delay in resolving the issue but are happy we could replace your system at no cost. Your patience means a lot, and we’ll use your experience to improve. If you need further assistance, feel free to reach out!
Solar Panel - Seraphim
System out put great until it started decreasing significantly within 3.5 years. SAE claimed there were no issues however eventually checked the system in October 202 and replaced entire system in February 2021 at no cost to ourselves. Current panels are operating as expected and lot more reliable than former panels.
Solar Inverter - Fronius
No issues with the inverter and excellent data available to monitor the system output - how I managed to clearly see we had an issue in 2020.
Review left 3 years after system installed
Responsive, helpful and price matched a competitor to get the job.
Response from SAE Group
Thank you for your review! We're thrilled to hear you found our team responsive and helpful. Matching competitors to provide the best value is part of our commitment to customer satisfaction. We appreciate your trust in us!
Solar Panel - Tindo
Solar Inverter - Fronius
Review left 3 years after system installed
Took longer than anticipated to install. Original discussions suggested about 6 weeks but actual was much longer. However Covid and border closures were still in effect. Installation was smooth and done efficiently and tidily. Minor mishap due to installers going to extra lengths to conceal piping and wiring which was easily rectified and end result is excellent. Haven't had the need to contact them since.
Response from SAE Group
Thank you for your detailed feedback! We’re glad to hear the installation process was smooth, efficient, and met your expectations in the end. We apologize for the delays caused by the circumstances at the time and appreciate your understanding. It's great to know you’re happy with the result, and we hope your system continues to perform flawlessly. If you ever need assistance, we’re here to help!
Solar Panel - Seraphim
Working well as reflected in our electricity bill. No problems as far as we know.
Solar Inverter - Sungrow
No problems as far as we know. Satisfactory result in our electricity bill.
Review left 6 years after system installed
Installation was no issue, only issue was trying to convince SAE that I had a problem 2.5 years later and it took approx 9 months for SAE to agree that an issue existed - resulting in entire system being replaced.
Solar Panel - Seraphim
3 panels had to be replaced after one year and then the entire system (22 panels) had to be replaced in January 2021.
Installation Photos
Everything went smoothly from sales to installation. Connection to grid and meter change was organised by company. Installation was very professional and system seems to be working well.
The sales process was honest and informed and the system we chose in the end was good value for good qualify. The installers were second to none. They were really knowledgeable and worked hard to meet my requirements and also to keep the install as aesthetically pleasing as possible. A+
No subcontracting, multiple options to suit our needs. Honest advice for future expansion (batteries).
