Future Solar WA Reviews

All too easy. These are good people to do business with.

Future Solar was quick to respond to the job and provided good recommendations and options for us to consider and move forward. The installation was all done in a day. Thanks Pearl, Patrick and team.

There is quite a substantial amount of information regarding solar panels and Future Solar and its representative Pearl was very helpful in providing me with different options and costings so that I could make the decision that would benefit my situation the best. Pearl was very kind, respectful and courteous. If there was something she didn't know she would research and follow up. Excellent before and after sales service, highly recommended. Thankyou.

Future Solar has met with all stakeholders f my expectations. They are amazing and the processes were smooth and quick. And I must say the person Pearl has helped me in every step of this process. She was extremely helpful and transparent. Pearl has patiently answered all my questions and given me the best options according to my need. I strongly recommend Future Solar!!

Excellent Service by Both Sales and Installation Team.

Professional

Outstanding service I received from Future Solar WA. Their guidance was incredibly helpful, the timely updates kept me informed, and the swift installation showcased the team's efficiency. I'm thrilled with the entire experience and highly recommend Future Solar!

I wanted to express my sincere appreciation to Future Solar WA for the outstanding service and smooth process I experienced during the recent solar installation at my property. The entire journey, from the initial consultation to the final setup, exceeded my expectations in every aspect. The professionalism demonstrated by your team was remarkable. The process was exceptionally smooth, and I was particularly impressed by the attention to detail and efficiency displayed throughout. Your team's expertise and commitment to delivering a high-quality solar solution were evident at every step. I would also like to extend my gratitude for the invaluable assistance provided by Pearl. Her knowledge and guidance played a crucial role in making informed decisions about the solar system that best suited my needs. Pearl's dedication to ensuring customer satisfaction truly stood out, and her support significantly contributed to the overall positive experience. The seamless coordination among your staff and the excellent communication made the entire installation process stress-free. I am now enjoying the benefits of solar energy, thanks to your team's dedication and expertise. I am extremely satisfied with the solar installation and the level of service provided by your company. Please convey my appreciation to the entire team, and a special thank you to Pearl for her exceptional support. Thank you once again, and I look forward to recommending your services to others in the future.

We've been extremely happy with our solar panels from Future Solar WA. They did an excellent job with the entire installation process and have helped reduce our electricity bill significantly. Highly recommended for anyone considering going solar!

Poor after care service. They didn’t seal the roof correctly and I had a big leak which came into my lounge ceiling. This happened in October 2022 and the damage still has not been fixed. They won’t even reply to my emails anymore so I have no choice but to share my experience by leaving reviews.

Everything was mostly pretty good. Dealing with the sales team was fine, the installation was fine. The only issue I had was that there was an additional charge that didn’t appear to have any rationale behind and it didn’t go into the finance package so I had to fork that out of my own pocket. Also it took awhile for me to get the go-ahead to actually have the system turned on. Not sure if that was Synergy‘s delay or the companies concern. In the end though, the solar system seems to be working fine with no issues.

Installation went smoothly and the system has been operating perfectly since then.

I am unable to comment on the efficiency of the system as we have not received a post installation account from Synergy yet. It is expected soon though. The installer was Future Solar of Malaga, Western Australia. They were friendly to deal with right up to the time of the installation. The first team of four installers arrived as arranged, two weeks before last Christmas. I was advised that they could not proceed with the installation because the roof pitch was more than 18%. I was then told that a new installation date had to be organised because they needed at least eight hours to complete the job, instead of the normal four hours. They also had to obtain non slip shoes, harnesses and scaffolding. Soon after I received correspondence from the retailer requesting I pay a further $450.00 to cover for the extra hours of work caused by the pitch of the roof. I was extremely disappointed with these unexpected developments. Following my written threat to cancel the agreement, I was immediately contacted by the manager, Patrick 0456468080. He agreed to organise a different team within a few days instead of having to wait until the end of January 2023. The second team comprised of only two installers. I was surprised to observe they had no harnesses or scaffolding with them. In fact the pitch of the roof did not hinder their progress whatsoever and duly completed the installation in four hours. The only delay was setting up the inverter which took an extra hour for the electrician to complete. He acknowledged that he had never set up a Sungrow inverter before. Soon after the inverter was installed in our garage, we were no longer able to lock and unlock our two cars remotely. We had the same problem with our remote garage door. I immediately notified the solar retailer manager who stated he had never heard of such a problem. He arranged to send the electrician/ installer to inspect the inverter but failed to find any fault. A few days later we received an open letter in our letter box asking if were were experiencing problems with locking and unlocking our cars. Following my telephone call to the writer, he agreed to come and exchange information. He was experiencing the same problems that were plaguing us. He also advised that several other neighbours in the vicinity were also affected. Fortunately the problem was resolved a few days later when a Western Power technician installed a new meter. Accordingly I advised the retailer and asked him if he could offer any explanation as to why a new meter had such an effect. To this day I have not had a reply. I would only give two stars to the retailer. I felt deceived by the roof pitch excuse in order to extract more money from me. Also the inverter installer did not offer to connect the WiFi module to our mobile phone application. We have still not been able to do it ourselves.

Top Service, Sid was very helpful and honest. He answered all my questions and never pushed hard for a sale. The installation crew did a fantastic job. Future Solar have very competitive prices. The 10.53kw solar system looks fantastic with the all black Jinko panels on my black tiled roof along with the 8.2kw Fronius inverter. Now I just have to see how the solar system preforms. I’m sure it will be fine.