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Natural Solar Reviews
About Natural Solar
Founded in 2012 by CEO Chris Williams, Natural Solar has installed some of the most high profile solar and battery installations worldwide including Australia’s first Tesla Powerwall and first sonnenFlat solution.
Natural Solar has a reputation and expertise in developing bespoke energy storage solutions to suit the residential, commercial and development markets and is proud to work with State and Federal Government bodies to deliver solar and battery solutions to the Australian public.
Natural Solar has focused on targeting Australian markets with a desire to adopt this new technology, as well as an inherent need, with high power prices and low export tariffs.
All Reviews
Friendly staff and knowledgeable
Installer Comments
I liked the Tesla batteries I spent a lot of time researching the batteries they had that brand and knew everything about them they had a,phone number others didn't
Solar Panel - Solahart
I went with the brand they recommended and explained the difference between the one I chose and the others for the use I wanted
Solar Inverter -
Yes
Great experience with Natural Solar
Installer Comments
Great experience with Natural Solar. Emmett was great and easy to deal with. From calling up on 2 July, the battery was installed 12 July, was really expecting this to be a number of weeks wait time, so great outcome. The installers did an amazing job, very neat and tidy and answered all my questions. Great service, great product, definitely recommend.
Battery - Tesla
Highly Recommended Supplier/Installer
Installer Comments
Was looking to install a second Tesla Powerwall 2 as looking to get into the EV market. Didn't want to go back to previous installer due to poor experiences. Decided to get multiple quotes and Natural Solar were first to get in touch with me. Due to very demanding work hours, I couldn't take the call but Rupen didn't hesitate to discuss pricing via SMS. I was so impressed! I was still looking for additional quotes but no other supplier/installer could beat Natural Solar's quote so I contacted Rupen almost a week later. He was very polite and helpful over the phone, and via email and I never felt pressured to accept a deal. A date for installation was set within 2 weeks after accepting the quote and the electricians were happy to install the battery at the requested location. Got a call a couple of days later from Emmett to see how everything went and was very impressed that they offered to continue to look after me if there were any questions or issues down the track. Highly recommend these guys, very disappointed I didn't look into them for my first battery and solar system.
Battery - Tesla
Very happy with Tesla Powerwall 2, love the app. Second battery as looking to get an EV (already ordered).
Tesla Powerwall 2 install
Installer Comments
Sales and quote were fine, but there was a considerable delay in getting an installer out here in the country, which we are somewhat used to. The installers stayed overnight so were on site at 7:00 a.m. which was a little surprising, as the suggested start time was 8:00 a.m. - 10:00 a.m. The installation went very smoothly, the electricians were very easy to work in with and provided me with all the information required to enable me to set up battery and solar and grid monitoring on phone and computer. Grid connection was made and explained including the capability to go off-grid. The job cleanup was perfect, and the installation was very neat and tidy.
Battery - Tesla
Tesla Powerwall 2 battery works just fine. In the middle of winter if it is a sunny day, it can charge to 100% and then we can be off grid for 24 hours. Looking forward to seeing its performance in summer.
Excellent value for money and great service!
Installer Comments
From start to finish, Natural Solar's team did a great job. The quote I received from them was the lowest by a few K's for Tesla Powerwall 2. Thanks to Sev in particular who did his job in style. He kept me informed along the way. I would highly recommend them for any battery installation. Thanks to team Natural Solar!!
Tesla Battery And Lightning Beware.
Review left 1 years after system installed
Installer Comments
Sales was pushy eg, "special price only for limited time" Installers were proficient in the mounting of equipment. But it took two further weeks to get the PW2 up and running. After 10 mths the PW2 failed. Got the run around for a month only to be told by Tesla that a lighting strike, within 500 mtrs of our house, fried my battery system. Then told to contact insurance company. Thankfully the insurance have agreed to pay. I'm taking the money and getting the PW2 removed. The end of batteries for me. Too delicate and no one seems to know how to fault find on them. Total con. Might add more solar with some of the money. The insurance assessors, that came, had no idea what was wrong with the system. Just said it was "Broken"!! and filed a report. I can buy a lot of electricity for $16 K
Battery - Tesla
Sales and Installation
Installer Comments
Sales process was efficient. Sales person answered all my queries and resolved issues with our meter board to be ready for installation.
Natural Solar saved me time and money
Installer Comments
I had Jack as my sales representative and the conversation with him was always short and precise. The quoting process for three Tesla Powerwalls with him was the most cheerful when comparing to other companies I talked to. I obtained the best quote from Jack at the end (After 3 days of quoting around). The installation was smooth, contractors were very polite, and we had good discussion on the location of the batteries. They arrived earlier than expected, got the job done before 3pm and cleaned the area after (cleaner than before the installation). The contractor Michael gave me all the information I need on how to set up my Tesla account and the basic control. I would recommend Natural Solar for saving yourself time and money.
Battery - Tesla
The Tesla app is not as smart as I thought. I can't tell it to not charge with my solar panel when the wholesale electricity price was high.
Natural Solar saved me time and money
Installer Comments
I had Jack as my sales representative and the conversation with him was always short and precise. The quoting process for three Tesla Powerwalls with him was the most cheerful when comparing to other companies I talked to. I obtained the best quote from Jack at the end (After 3 days of quoting around). The installation was smooth, contractors were very polite, and we had good discussion on the location of the batteries. They arrived earlier than expected, got the job done before 3pm and cleaned the area after (cleaner than before the installation). The contractor Michael gave me all the information I need on how to set up my Tesla account and the basic control. I would recommend Natural Solar for saving yourself time and money.
Battery - Tesla
The Tesla app is not as smart as I thought. I can't tell it to not charge with my solar panel when the wholesale electricity price was high.
Hassle Free Installation
Installer Comments
I had a very positive experience with Natural Solar. From the initial inquiry they were informative and patient with my queries. The install was also a great experience. We installed 2 new Tesla batteries to an existing Solar system and are very happy. The install was very well explained and they took great care to ensure the finished product look great.
Battery - Tesla
Great Service..
Installer Comments
Sales process was smooth and very competitive -The installation was delayed by a change of contractors for solar panels, but this explained to me and on the agreed date and time the installation proceeded. The contractors for panels and battery were all very friendly and professional. A good installation and they did remove debris.. - The customer service both at the site and office has been excellent .
Purchased a Solar Tesla Battery System
Installer Comments
Purchased a Solar Tesla Battery System through Natural Solar. The sales consultant Shane Petrie was excellent and the subsequent follow-up customer service from Emmett Fox was outstanding. Shane was very patient, helpful and informative and Emmett was consistent and fast with his response and follow-up. (Emmett's irish accent was a treat). The process was very easy and I am very happy with the battery system. The installation was professional and the installers arrived as advised and on time. I would highly recommend Natural Solar for price competitiveness and 100% customer service!
Professional from quote to installation ...
Installer Comments
Professional from quote to installation stage. Very happy and would recommend
Battery - Tesla
Happy with installation, performance and configuration No issues anywhere Up and going from the start!
A Job Well Done:
Installer Comments
The whole process from start to finish was trouble free . All items of the system was fully explained by the customer service person "Emmett". The whole process was done in a timely manner also which is great to see these days. The installtion of the solar system only took hours to complete & the site was left clean & tidy by the installers . We were contacted several times by the customer service member who made sure all aspects of the installtion was going to plan & on time plus we were fully satisifed . Our solar system is now fully operational & we are saving money on our electricity bills which was the main focus of this project.
Solar Inverter - Sofar
The inverter is located in the appropriate location & is working very well .
Battery - Tesla
The Tesla battery is the best one can buy , if the power grid shuts down the battery will kick in within a second . The battery holds 13.5 W & is ample for our usage & saves us money on our electricity bills.
Very good experience
Installer Comments
Good experience from the very initial contact with the team. They're polite, knowledgeable and pro-active, the installation completed smoothly.
Great price, great (and quick) install, great service
Installer Comments
We also had a great experience with Natural Solar. We purchased 2 Powerwalls and got a very very good price, and a very quick and seamless install. Really straightforward. Didn't cost a cent more than the quote and both Sev and Emmett followed up to make sure everything went really well. Can't fault them.
Battery - Tesla
App is excellent. Especially if you've got a Tesla EV as well. Work together great.
Extremely Poor Post Sale Service
Review left 5 years after system installed
Installer Comments
I contacted Natural Solar in connection with a breakdown in their system. They were not cooperative and after 5 months of following up the issue with them, the outcome was them declining to honour the 12 years warranty which was stated in the contract signed with them. Based on their post sale customer service, I would recommend staying away from them. There are other hardworking, honest businesses and undertakings that is worth spending your money with.
Solar Panel -
The system was chosen by the previous owner of the property.
Solar Inverter -
Can not hook up to the App
Pre & Post Installation
Installer Comments
The service was very professional and had all my queries satisfied.
Battery - Tesla
The battery was installed 2 weeks ago. Too early to comment on it's performance.
Fantastic Service!
Installer Comments
Had been exceptional dealing with Emmett who answered all of my questions promptly and was extremely helpful supporting any queries I had. I placed an order on the system last Friday and was installed Monday! The best turn around I have ever seen! Extremely happy with the finished product and highly recommended! Thanks again Emmett !
Battery - Tesla
EV Charger - Tesla
Efficient and Value for Money
Installer Comments
Efficient and was helpful and kept informed throughout the entire process. Could not have asked for anything more. Great experience and would recommend to anybody.
The sales guy - Alan- was help full and friendly.
Installer Comments
The sales guy - Alan- was help full and explained the process correctly and did not try to up sell. He followed up just after the installation was completed. The installers were friendly and efficient and explained the equipment efficiently. They left the site clean and tidy. The company also rang to make sure that I was happy withn the installation - well done.
The quote wasn't cheap but I was more th...
Installer Comments
The quote wasn't cheap but I was more than satisfied with the results. The two installers were excellent and went out of their way to complete an excellent job. They explained everything and went through the Tesla app. and how everything functioned. In conclusion they organised the grid connection and checked everything was functioning. i could not have been happier. Would certainly have them back if I wanted to upgrade my panels.
Keen to get the deposit very slow to to...
Installer Comments
Keen to get the deposit very slow to to do anything when ask for deposit back they refused. system not installed
Battery -
I don’t have an issue with the product o...
Review left 2 years after system installed
Installer Comments
I don’t have an issue with the product or installation, where I do have a problem is the after sale help which in my case non existent. Recently I have had issues with the solar app that shows the generated Kw and history in which it just stopped displaying. I must have rung support 5 times in 4 weeks with no success. Occasionally I get the same female staff member telling me everyone is busy and someone will call back but no one does. Other times the recorded message says to leave a message but then tells me the mailbox is full! It doesn’t sound like much but to me it’s important. Pretty poor results from a system not 2 years old.
Solar Panel - SunPower
Solar Inverter - Fronius
Installer Comments
Company refuses to get back to me after I've paid a deposit. Call after call after call these guys are absolutely hopeless. We have an entire estate that's mandated to have solar done through natural solar and every single one of them are in arms about how useless they are. The second you pay your deposit you will have the hardest time ever hearing from them again. There are so many other companies out there - DO NOT CHOOSE THIS COMPANY!
Installer Comments
Very professional
Installer Comments
Competitive price ( not the very lowest ) Known brand panels and inverters ( rank well on surveys ) The only well priced competitor who offered personalised site inspection. We are told instalation will be by local people.
Installer Comments
No information given on how to read meter or what ever. Grade 2 electrician just arrived and then left Emails were not answered over the course of 2 weeks. Happy with initial contact and sales and initial installation.