ShineHub Reviews

Hi i have been calling and emailing shine hub for 4 years but still nothing getting done all they want is to charge me money to come out and make you sign a contract saying if not our problem we going to charge you 1600 to come out what a joke they no system not working my solar all its doing giving solar to the grid and bypass me and get paid nothing for the 4 years has been installed and i still have to pay $100 a month because the lease program the reps are good to sell but when you want help all i get the engineering team will get back to us must be coming on the back of a snail all the way from Sydney i have emailed sent photos and calls sent reports but still nothing i lose big time i have 10kw battery with 10kw solar system that does not work i am so mad.

Purchase and installation was easy. After installation there were Hinen App monitoring issues but ShineHub was slow to respond. The Hinen batteries have been faultless since installation.

Awful support. These clowns sold me a battery that was going to lose me money to operate, due to my feed in tarrifs. Their "support" is just an AI, that replies by restating what you told it.

The customer service of this organisation is atrocious. I have had continual issues with the so called 'Virtual Power Plant' since installation 3 years ago. To date I have NEVER received one single payment - despite calls that payment has been sent! - and continual calls to shine hub just send me down a rabbit hole of confusion and denial. Do not accept their promises regarding the VPP.

Joined Shinehub in October 2021, in nearly 4 years they have discharged my battery approximately 32 times, and I’ve earnt a total of $22.10???? On one occasion they deposited a pitiful $0.0135 in my bank account. The VPP is not free if you want to leave either, despite them saying it’s free, I informed them that I wanted to stop, and they tried to charge me $500??? Go figure.!!! Over a period of time I’ve been quite frustrated with their poor customer service and clearly, they are profiting off of my battery far more than me ($22.10 in 4 years??) Be careful.

The process was a little slow and there were teething issues but they were resolved reasonably