Sunline Energy Reviews

Rated 4.75 from 24 reviews

About Sunline Energy

At Sunline Energy, we are dedicated to providing Australian homeowners and businesses with sustainable and renewable energy solutions at a reasonable cost. Our key team has combined experience of over 20 years and have been specialising in solar energy installations

We feel privileged and proud to serve our customers with solar solutions that are tailor-made for their needs. We help our customers create sustainable ‘green’ energy solutions while reducing their cost of energy.

Why Choose Sunline Energy?

1. We are one of the very few companies to be Solar Approved Retailer by the CEC

2. In house CEC Accredited Solar Installer & Designer

3. We have completed over 5000 Solar Installs for both residential & commercial customers.

4. One of the highest rated Solar Retailer on Product Review, Google & HiPages.

5. We have all the required certifications including the Registered Contractors License from the Energy Safe Victoria, NSW Contractor License, Tesla Certified Installer and more.

Workmanship Warranty

10

Address

Level 1, 92A Railway St S Altona VIC 3018

Phone

0402 453 743

ABN

12 605 773 742

In Business Since

2015

Office Locations

Level 1, 92A Railway St S, Altona, VIC 3018

Number of Employees

10-20

Number of Installations Completed

4000

Number of Commercial Installations

15

Largest Commercial System

99

Accreditations verified by Solar Choice

  • NETCC Approved Retailer
Any of the above information look incorrect? Contact sales@solarchoice.net.au

All Reviews

8th September 2024
Bill
VIC - 3160
system
5.00

Installer Comments

Provided options for me to consider. Once decision was made the installation schedule was agreed, everything went to plan.

Heat Pump - Aquatech

5.00

Happy with the choice and thrilled that it has various settings that can be controlled using an App. Finding the most suitable program for my circumstances took a while but I have a good knowledge now to get the best out of the hot water system with lots of savings. If I have a change in my circumstances I can adjust the program to suit. I understand that most people would not go to these efforts to learn and would prefer set and forget.

27th August 2024
Greg
-
system
5.00

Totally smooth install

Installer Comments

Could not hope for an easier, more helpful installation. Matt was legendary, the support and install team just did their job. The plumber on site was also excellent. I appreciate that they only recommend quality systems, i.e. not cheap systems which may die soon after qualifying for the government rebate. All in all just a great experience with this company.

Heat Pump - Aquatech

5.00

Quiet, large, powerful. So far reliable!

21st August 2024
Mairi
VIC - 3058
4kW system
5.00

Excellent personalised service from begi...

Installer Comments

Excellent personalised service from beginning to end. Honest clear advice re best options, cost, etc. Hassle free for me as Sunline personel organised government subsidies. Rapid installation, efficient team, and no later problems. Couldn't have asked for better.

Solar Panel - JA Solar

5.00

Solar Inverter - SAJ

4.00

Neat, effient, convenient

3rd August 2024
Suresh
VIC - 3029
system
5.00

Installer Comments

The customer contact person was very friendly and accommodative in providing all the needed information. He was not pushing me to go with them instead provided all the knowledge on the product. His name is Vik.

Heat Pump - iStore

5.00

Its working well. Need to check the gas bill from now on.

Installation Photos

29th May 2024
Janet
-
system
5.00

Highly recommend

Installer Comments

Matt from Sunline Energy has been fantastic to deal with. Matt called me and told me about the extra government rebates that were available, if I swapped my current gas hot water service to a new Aquatech hot water service and even took the time to explain the savings that I could have. I have used Matt in the past for organising my solar panels, he was amazing then and is still amazing now.

Heat Pump - Aquatech

5.00

28th May 2024
Vesna
-
6kW system
5.00

Very friendly and helpful staff

Review left 1 years after system installed

Installer Comments

Thank you Matt for your help and advised for the solar panels. Extremely happy with the service and the team that have worked on instillation of the solar system. The team was punctual and tidy on the day as well they worked in such a hot day so they can finish the work on time. I couldn’t have ask for better service. ????

Solar Panel - Longi

5.00

Solar Inverter - SAJ

5.00

Installation Photos

24th May 2024
Lynette
VIC - 3136
6kW system
5.00

Graham at sunline energy is so knowledge...

Installer Comments

Graham at sunline energy is so knowledgeable, helpful and patient. He answered all my questions and I am happy with result. Installed 15 tiger 440 panels ( also apparently work ok in shade) and Fronius Gen 24 plus inverter which has capacity for battery installation at later date. So far working well and am pleased. Thankyou sunline and thankyou Graham. Their price was very competitive and installation efficient. Prompt checking with inspector - all organised by sunline. Good communication and Mick was prompt when got an error. It was just that I did not have a battery installed. He communicated with Fronius and myself and ensured all was well. So great follow up service if required. THankyou

Solar Panel - Jinko

5.00

Jinko Tiger 440 apparently work well also with shade. So far system has been generating around 22.4 with 15 440w panels. Do not have a battery yet but usage is on lower level. Have organised washing machine dryer and dishwasher running seperately between 10.30 am and 3.30pm and have already noticed change in bill. Intend to look at battery installation when cheaper and more reliable. Have heard of fires with some.

Solar Inverter - Fronius

5.00

So far so good. Only been installed about 5 weeks.

9th May 2024
Frank
-
7kW system
5.00

Matt from Sunline was absolutely fantast...

Installer Comments

Matt from Sunline was absolutely fantastic from the beginning to the end. I was new to solar panels and Matt explained the whole process thoroughly. Matt was very helpful, honest and very knowledgeable. Sunline is not a pushy and aggressive solar panel company like some others out there. Matt was always contactable and always returned my calls promptly. We felt he always went over and beyond in terms of service, and we were very appreciative of this. I would highly recommend Sunline and Matt.

Solar Panel - Jinko

5.00

Excellent output, Panels look great on the roof,

Solar Inverter - SAJ

5.00

Matt put us on this brand, and we are very happy with it.

9th May 2024
Karen
-
10kW system
5.00

Absolutely Brilliant

Review left 1 years after system installed

Installer Comments

Absolutely Brilliant! Matt's knowledge and advice was invaluable as well as the guided tour of all of the processes necessary to get the system we needed installed.

Solar Panel - Jinko

5.00

It works what's more to say?

Solar Inverter - SMA

5.00

Heat Pump - iStore

5.00

9th May 2024
Karen
-
10kW system
5.00

Absolutely Brilliant

Review left 1 years after system installed

Installer Comments

Absolutely Brilliant! Matt's knowledge and advice was invaluable as well as the guided tour of all of the processes necessary to get the system we needed installed.

Solar Panel - Jinko

5.00

It works what's more to say?

Solar Inverter - SMA

5.00

2nd May 2024
Tracy
-
6kW system
5.00

Matt answered all my questions and educa...

Review left 2 years after system installed

Installer Comments

Matt answered all my questions and educated me on the process. Was a genuine interaction and I’m happy with the overall process. Panels are working well, no issues at all.

Solar Panel - Longi

5.00

Solar Inverter - SAJ

5.00

24th April 2024
Jasna
-
6kW system
5.00

Smooth Process

Installer Comments

Matt was recommended by a friend of ours who had purchased his solar through Sunline Energy. We found Matt explained the process, was able to advise how many panels our roof could accommodate, how to apply for the Government interest free loan and arranged all the details of the installation. Installers were here on time and took about 4 hours to complete. Very satisfied.

Solar Panel - Longi

5.00

Solar Inverter - Goodwe

5.00

20th April 2024
Clara
-
6kW system
5.00

The whole process was smooth and clear

Installer Comments

The sale process was smooth and clear, Matt has explained all the key points we need to know and chosen the best fit for our house. Installers are on-time and efficient, got everything ready within about 4 hours, found the good spot to put the inverter.

Solar Panel - Seraphim

5.00

Solar Inverter - SAJ

5.00

20th February 2024
Linda
VIC - 3429
5kW system
5.00

Everything was very smooth and easy

Installer Comments

Everything was very smooth and easy. The sales process was excellent.

Solar Panel - AE Solar

5.00

Solar Inverter - SolarEdge

5.00

21st December 2023
Andrea
VIC - 3028
6kW system
5.00

Installer Comments

Graham was great, quick communication, supportive, knowledgeable and most importantly not pushy.

Solar Panel - Jinko

5.00

Solar Inverter - Sungrow

5.00

Battery - Sungrow

5.00

2nd November 2023
Stephen
VIC - 3131
6kW system
5.00

Installer Comments

Great customer service by Graham. Installation went smoothly and certificate issued within a week. Professional and efficient

Solar Panel - Jinko

5.00

Solar Inverter - Sungrow

5.00

10th October 2023
James
VIC - 3187
6kW system
5.00

Installer Comments

They were not the cheapest, but were the most helpful and took plenty of time to explain things to me, no matter how stupid my questions might have been

Solar Panel - Trina

5.00

I dont know much about it, but thwy are working at present...time will tell

Solar Inverter - Sungrow

4.00

Ita doing its job....wifi data is useful

6th October 2023
Maqbool
VIC - 3753
5kW system
5.00

Installer Comments

Very happy with whole process from quote to installation. installers were very understanding and knowledgeable and understood my requirements.

Solar Panel - Jinko

5.00

Solar Inverter - Growatt

5.00

29th August 2023
Dylan
VIC - 3064
5kW system
5.00

Installer Comments

Very straight forward and unobtrusive. Quick install.

Solar Panel - Jinko

5.00

Solar Inverter - SAJ

5.00

Lesser known brand, but reliable with an excellent warranty and decent user interface.

Installation Photos

28th July 2023
Sergey
VIC - 3046
6kW system
4.00

Review left 2 years after system installed

Installer Comments

In my research, all companies fell into two distinct categories: "cheap" ones that use 3rd party installers (but design themselves) and "expensive" ones that do installation themselves. In my case, the price difference was above 30% (after rebates but before loans). My system was fairly trivial (simple roof, no shade, etc.), so I reckoned anyone should be able to do it, and went with the better one from the "cheap" group, which was Sunline. Being an engineer myself, I gauged "betterness" of the company by the competence of their technical staff I could get through. Of the 6-7 shortlisted companies, only in 2 I could speak to a qualified engineer who could explain some things to my satisfaction, and with whom I could discuss detailed installation options in real time. Sunline was one of them. However, installation was far from smooth, which I half expected. Without going into details, the first team appeared blatantly incompetent and not caring, and in the end packed up and left. But, another team was organised in a week or so, and they were much better. They easily did what the first team refused to do (relates to panels alignment), deeming it was too complicated. In the end, it all worked fine. There were some paperwork delays with rebates due to this mess-up, and some confusion around payment, but it was all resolved amicably. The worst offender was Jemena (the distributor) who took more than a month to reprogram the meter.

Solar Panel - Canadian Solar

5.00

I guess all panels in this range are similar. Too early to tell. I choose these ones mostly for the convenient power output (actually, slightly less than most others), which made an even number of panels in my case (18, instead of 17 with other similar brands). Also, they have black bezel, which looks better than silver.

Solar Inverter - Fronius

5.00

I consciously choose an expensive inverter (but I had no need for sophisticated one). This is a critical component, and I wanted to have open access to it with reliable API and known protocol (so that I could gather statistics independently, without 3rd-party tools). But this may not matter for most. Fronius Primo is clearly a well-designed unit with enough customisation, which is pleasure to work on, and which worked flawlessly so far (1.5+ years). The only thing that the users should be conscious about: it has a fan, which can get appreciably noisy when the power output is close to maximum. (It will be practically silent at night and most times in winter). Don't install it next to windows and doors, if possible.

Installation Photos

28th April 2023
John
VIC - 3198
2kW system
1.00

Installer Comments

Never replied after I accepted their quote.

Solar Panel -

1.00

Solar Inverter -

1.00

17th January 2023
Chris
VIC - 3071
6kW system
5.00

Installer Comments

Access to the double story roof was confined but the team started and finished within about 5 hours. Everything about the process was communicated to me very well. Sunline sales team kept in contact with me at all times from the initial request for a quote until certicgication of the system. . At this pont in time the reconfiguration of the powerboard ( allowing feed in of excess power) might take up to one month. The certification of the installation and electrical work only took a few days after installation (enabling the system to be turned on)

Solar Panel - Canadian Solar

4.00

too soon to compare estimates given to me prior to signing the contract however my app tells me during the first 3 days of power generation this 6.6 (6.03) system recorded 40kw on a clear hot day in January ( 36 degrees ). These panels are facing south on 27 degree and 22 degree metal roofs. We noticed a distinct drop in radiant heat from the ceilings of our two story house . ( panels can cool the roof up to 5 degrees in summer).

Solar Inverter -

3.00

Canadian - too soon to comment

Installation Photos

27th September 2022
Robert
VIC - 3750
2kW system
4.00

Installer Comments

They completed the job as per quoted no dramas all completed within the time frame

Solar Panel - Jinko

4.00

Looks ok but just installed time will tell

Solar Inverter - Goodwe

4.00

Again only just installed

1st September 2022
Emma
VIC - 3070
6kW system
5.00

Installer Comments

Easy to deal with. Quick installation on the day with minimal power interruption.

Solar Panel - Jinko

5.00

Seems fine so far.

Solar Inverter -

5.00

Seems fine so far.

5th July 2022
Kingshuk
VIC - 3750
10kW system
5.00

Installer Comments

Good experience throughout the process

Solar Panel - Canadian Solar

5.00

One of the best in the market

Solar Inverter - Sungrow

5.00

One of the best in the market