Sunline Energy Reviews

Ray was super helpful and happy to answer my questions and talk through options. I had a better price, from another quote, but luckily Ray matched it as I wanted to go with him. Install was quick and efficient. Very happy with results!!!

Response from Sunline Energy

Thanks Troy for your great 5 Star review of SunLine Energy! We've passed on your words of appreciation to Ray. We're delighted our commitment to 'best value' gave us the opportunity to do your installation, thank you.

Converting from gas hot water to a heat pump was an effortless process from start to finish thanks to the team at Sunline Energy I was surprised at how prompt they were and standard of the install is first rate. Doing several hours of research prior to making a decision on this company certainly paid off for us. Sunline weren't the cheapest, nor were they the most expensive. Great value for money and the savings in energy costs are already starting to be noticeable.

Response from Sunline Energy

Many thanks Peter for taking the time to let others know of your 5 Star experience with SunLine Energy! We strive to offer best value prices without compromising on the quality of the products we install and always ensure the process of installation goes as smoothly as possible for our customers. So pleased you are already benefitting from the savings made by reduced energy costs.

Sunline Energy was a very easy company to deal with. They did what they said they would do, in the timeframe they said it would happen. Their representatives were easy to deal with, tidy and polite. One issue, they did claim all waste was recyclable, it is not.

Sales was good and the installing subcontractors excellent. Sunline's administration was a little rough, particularly sending out automated email which did match with the process and confusion over installation date.

I did a lot of research and chose 4 companies to request quotes. At the start of my process to install solar panels, I found 2 companies that had great salespeople, and 1 company that I would never use (did not listen to me, tried hard sales push, then had a tantrum when I wouldn’t agree to a sale with them!). However the Sunline Energy salesman (Ray) was patient, informative and answered every question I had. He was not pushy, spoke honestly and his respectful manner won me over. He suggested slightly cheaper panels (of almost similar quality per independent experts), but I really wanted REC panels so he worked out a suitable deal with me. I was so impressed that I also ordered a much-wanted heat pump for a really fair price. Solar panels were installed promptly and efficiently. They even sorted out a couple of tiles that weren’t secure. They were on time and quite quick. There was a slight hitch installing the heat pump (due to a subcontractor’s mistake). However Sunline Energy responded brilliantly- genuinely concerned to quickly investigate and ensure the mistake is not repeated elsewhere. Mick, the business owner, was brilliant and covered the repair cost by our own electrician - not many companies are that honourable these days! I believe that the response to an issue (nothing harmful btw) speaks to the integrity and quality of a business and Sunline Energy has definitely proved that they are top notch. I have already recommended them to a family member.

Response from Sunline Energy

Thank you so much Kate for taking the time to write and let others know of your good experience with SunLine Energy. We really appreciate your informative review and high rating and have passed on your appreciation to Ray and Mick. At SunLiine we believe honesty and integrity are essential in all aspects of our business and do care that all customers feel they are treated ethically and fairly at all times. So, many thanks for highlighting that aspect of SunLine's service; your superb review will help to spread the good word about SunLine.

Provided options for me to consider. Once decision was made the installation schedule was agreed, everything went to plan.

Response from Sunline Energy

Thank you Bill for your 5 Star review of SunLine Energy. We appreciate you taking the time to let others know what a simple and straightforward process installing with SunLine is!

Could not hope for an easier, more helpful installation. Matt was legendary, the support and install team just did their job. The plumber on site was also excellent. I appreciate that they only recommend quality systems, i.e. not cheap systems which may die soon after qualifying for the government rebate. All in all just a great experience with this company.

Response from Sunline Energy

Thank you very much Greg for your lovely 5 Star review of SunLine Energy. We've passed on your kind appreciation to Matt especially. Your informative review will help others looking for a reliable and trustworthy company such as SunLine Energy. Yes we are committed to best value for quality products and thank you for spreading the good word!

Excellent personalised service from beginning to end. Honest clear advice re best options, cost, etc. Hassle free for me as Sunline personel organised government subsidies. Rapid installation, efficient team, and no later problems. Couldn't have asked for better.

Response from Sunline Energy

Many thanks Mairi for your great 5 Star review of SunLine Energy. We are delighted you rated all aspects of our service so highly. Hassle free, prompt and efficient.. that is music to our ears! Thank you for taking the time to let others know.

The customer contact person was very friendly and accommodative in providing all the needed information. He was not pushing me to go with them instead provided all the knowledge on the product. His name is Vik.

Response from Sunline Energy

Thank you Suresh for taking the time to leave us a great 5 Star review! We have passed on your kind appreciation to Vik. SunLine Energy is lucky to have a team of experts, ready to share their excellent product knowledge with customers, giving guidance on all the quality products on the market. There is certainly plenty of choice out there and we are happy to ensure you get it right for your requirements.

Matt from Sunline Energy has been fantastic to deal with. Matt called me and told me about the extra government rebates that were available, if I swapped my current gas hot water service to a new Aquatech hot water service and even took the time to explain the savings that I could have. I have used Matt in the past for organising my solar panels, he was amazing then and is still amazing now.

Response from Sunline Energy

Thank you Janel for your great 5 Star review of SunLine Energy! Like all our team at SunLine, Matt genuinely cares that his customers benefit from all possible savings and we're delighted that you've taken the time to let others know. We have passed on your kind appreciation to him and agree with you wholeheartedly that he is amazing!

Thank you Matt for your help and advised for the solar panels. Extremely happy with the service and the team that have worked on instillation of the solar system. The team was punctual and tidy on the day as well they worked in such a hot day so they can finish the work on time. I couldn’t have ask for better service. ????

Response from Sunline Energy

Many thanks Vesna for your 5 Star review of SunLine Energy! We really appreciate your high rating for all aspects of our service and have passed on your kind words to Matt and your Installation Team; thank you.

Graham at sunline energy is so knowledgeable, helpful and patient. He answered all my questions and I am happy with result. Installed 15 tiger 440 panels ( also apparently work ok in shade) and Fronius Gen 24 plus inverter which has capacity for battery installation at later date. So far working well and am pleased. Thankyou sunline and thankyou Graham. Their price was very competitive and installation efficient. Prompt checking with inspector - all organised by sunline. Good communication and Mick was prompt when got an error. It was just that I did not have a battery installed. He communicated with Fronius and myself and ensured all was well. So great follow up service if required. THankyou

Response from Sunline Energy

Thank you very much Lynette for your superb 5 Star review of SunLine Energy! We have passed on your kind appreciation to Graham and Mick. We are delighted that you rated all aspects of our service so highly. We are only too happy to provide assistance before, during and after the installation process to all our customers, whenever needed. Thank you for taking the time to let others know about SunLine Energy.

Matt from Sunline was absolutely fantastic from the beginning to the end. I was new to solar panels and Matt explained the whole process thoroughly. Matt was very helpful, honest and very knowledgeable. Sunline is not a pushy and aggressive solar panel company like some others out there. Matt was always contactable and always returned my calls promptly. We felt he always went over and beyond in terms of service, and we were very appreciative of this. I would highly recommend Sunline and Matt.

Response from Sunline Energy

Many thanks Frank for your great 5 Star review of SunLine Energy. We really appreciate your high recommendation of SunLine and have passed on your praise to Matt. We are confident that our expertise and guarantee of best value for quality products are what customers are seeking, however, informative reviews such as yours, go a long way to helping others find a trustworthy company for their installations. So thank you for taking the time to spread the good word about SunLine.

Absolutely Brilliant! Matt's knowledge and advice was invaluable as well as the guided tour of all of the processes necessary to get the system we needed installed.

Absolutely Brilliant! Matt's knowledge and advice was invaluable as well as the guided tour of all of the processes necessary to get the system we needed installed.

Matt answered all my questions and educated me on the process. Was a genuine interaction and I’m happy with the overall process. Panels are working well, no issues at all.

Matt was recommended by a friend of ours who had purchased his solar through Sunline Energy. We found Matt explained the process, was able to advise how many panels our roof could accommodate, how to apply for the Government interest free loan and arranged all the details of the installation. Installers were here on time and took about 4 hours to complete. Very satisfied.

The sale process was smooth and clear, Matt has explained all the key points we need to know and chosen the best fit for our house. Installers are on-time and efficient, got everything ready within about 4 hours, found the good spot to put the inverter.

Everything was very smooth and easy. The sales process was excellent.

Graham was great, quick communication, supportive, knowledgeable and most importantly not pushy.

Great customer service by Graham. Installation went smoothly and certificate issued within a week. Professional and efficient

They were not the cheapest, but were the most helpful and took plenty of time to explain things to me, no matter how stupid my questions might have been

Very happy with whole process from quote to installation. installers were very understanding and knowledgeable and understood my requirements.

Very straight forward and unobtrusive. Quick install.

In my research, all companies fell into two distinct categories: "cheap" ones that use 3rd party installers (but design themselves) and "expensive" ones that do installation themselves. In my case, the price difference was above 30% (after rebates but before loans). My system was fairly trivial (simple roof, no shade, etc.), so I reckoned anyone should be able to do it, and went with the better one from the "cheap" group, which was Sunline. Being an engineer myself, I gauged "betterness" of the company by the competence of their technical staff I could get through. Of the 6-7 shortlisted companies, only in 2 I could speak to a qualified engineer who could explain some things to my satisfaction, and with whom I could discuss detailed installation options in real time. Sunline was one of them. However, installation was far from smooth, which I half expected. Without going into details, the first team appeared blatantly incompetent and not caring, and in the end packed up and left. But, another team was organised in a week or so, and they were much better. They easily did what the first team refused to do (relates to panels alignment), deeming it was too complicated. In the end, it all worked fine. There were some paperwork delays with rebates due to this mess-up, and some confusion around payment, but it was all resolved amicably. The worst offender was Jemena (the distributor) who took more than a month to reprogram the meter.

Never replied after I accepted their quote.

Access to the double story roof was confined but the team started and finished within about 5 hours. Everything about the process was communicated to me very well. Sunline sales team kept in contact with me at all times from the initial request for a quote until certicgication of the system. . At this pont in time the reconfiguration of the powerboard ( allowing feed in of excess power) might take up to one month. The certification of the installation and electrical work only took a few days after installation (enabling the system to be turned on)

They completed the job as per quoted no dramas all completed within the time frame

Easy to deal with. Quick installation on the day with minimal power interruption.

Good experience throughout the process