Background on Eguana – Company History
In November 2023 Eguana announced they had launched a Virtual Power Plant in Australia with an electricity utility which was not named. The VPP would offer customers better return on investment on their battery solution while supporting the ancillary services for the partnered utility.
Eguana Battery Technologies
Eguana Technologies offer two battery storage product lines:
- Enduro
- Evolve
Each product line combines Eguana’s proprietary power electronics system with either Pylontech or LG Chem battery modules. The Evolve battery is designed for the Australian market while the Enduro series is designed for the European market.
The Evolve solar battery system is offered in different capacities. The largest options include a 42kWh battery capacity with a 14kW inverter (Evolve LFP) and 39kWh battery with a 13kW inverter (Evolve ESS). This effectively creates a “3 hour battery” as the solution can charge or discharge one third of its capacity during an hour.
Eguana Evolve Battery Key Features
Eguana’s battery solutions have a number of key features:
- The Evolve ESS battery system utilises LG’s Chem battery modules which are one of the leading battery modules on the market with a strong track record
- Customers can choose between a Lithium Iron Phosphate (LFP) battery chemistry in the Evolve LFP and Lithium Nickel Manganese Cobalt Oxide in the Evolve ESS
- Eguana’s range of solutions offers flexibility in the inverter and battery capacity sizes ranging from a power rating of 5kW to 14kW (inverter size) and a maximum storage capacity of 42kWh in the LFP series
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Eguana Evolve Solar Battery: Warranty Terms
Eguana’s Evolve battery offers a 10 year warranty for Australian customers. This ensures that the solution will be free of manufacturing defects. Pylontech and LG Chem also offer 10 years warranty for their own branded solutions.
Eguana also offers a performance warranty, which assures the battery will retain at least 60% of its usable capacity during 10 years. The 60% maintained capacity after ten years is only applicable if the total energy throughput is less than 19.2 megawatt-hours during the ten years.
This means the Eguana Evolve battery is guaranteed to maintain 60% of its capacity after ten years or 19.2 MWh of energy throughput, whichever comes first.
Read more about Eguana’s warranty terms here
One concern with the warranty is that the only contact details are in Canada. It is unclear whether Australian customers would be stuck attempting to contact the Canadian head office or whether they would be supported locally.
Eguana Technologies Inc. HQ
Address: 3636 7th Street SE Calgary, AB T2G 2Y8 Canada
Tel. #: +1 (403) 508 71 77
Customer Service E-mail: cservice@eguanatech.com
Web site: www.eguanatech.com
Pros and Cons of Eguana Battery
Pros:
- Long and traceable history company since 1998
- Have Australian local office in Wingfield, SA
- Using tried and tested battery modules from LG and Pylontech
Cons:
- Small business in battery in comparison to bigger brands (in Australia)
- Company longevity in question as currently loss-making
- Canadian contact information on warranty document
Eguana Battery Specifications
| Usable Storage
Capacity | 6.0kWh | 13.8 kWh | 9.6kWh |
| Weight | 62kg | 181 kg | 113kg |
| Power | 3kW | 12.8kW | 4.8kW |
| Dimensions (WHD) | 52cm x 67cm x 23cm | 65 cm x 80 cm x 55cm | 92cm x 55cm x 21cm |
| Designed for indoor or outdoor installation? (IP rating) | Indoor/Outdoor (IP65) | Indoor (IP 20) | Indoor/outdoor (IP 65) |
| Operating temperature range | -10°C to 45°C | -10 °C to +50°C | -20°C to 50°C |
| Warranty | 5+5 years | 10 years | 10 years |
Battery Government Rebate Schemes Across Australia
South Australia, New South Wales, Victoria, and Australian Capital Territory all currently have a home battery scheme in place.
The South Australian Home Battery Scheme enables eligible South Australian residents to receive up to $4,000 per installed battery.
The New South Wales Home Battery Scheme offers an interest-free loan up to $9000 for eligible households looking to install a solar battery.
The Victorian Government under the Solar Homes Program provides to those eligible, a maximum discount of $4,174 off the battery sale price. The next release of battery rebates is on the 2nd of September 2020.
The Australian Capital Territory Government under the Next Generation Energy Storage program provides a rebate of $825 per kilowatt (kW). An average household with a 5kW system would be eligible for approximately $
4,000.
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Reviews from Australians who have installed Eguana Batteries
Review left 3 years after system installed
Terrible. Nothing but trouble. Plentiful trouble calls to the installer. Getting no resolution. Battery's effective capacity is nowhere near what they claim. Emails to Eguana's customer service basically says their hands are tied because the battery is manufactured by a third party. That's not acceptable to say to a customer. Even the solar installed has no answers and instructed me to contact the battery company myself. Again, not an acceptable answer. Not happy.
Review left 7 years after system installed
Absolute garbage product. Has had nothing but problems since install. Provides ZERO battery back up. Customer service won't even call us back. We waitind MONTHS for parts that still don't work. Totally useless system.
