Which electricity retailer is giving the best Solar Feed-in Tariff?

Solar Electricity Feed-in Tariff by Retailer in each State

by Solar Choice Staff on December 11, 2009

in ACT,Federal Government solar incentives,Installation advice,NSW,NT,QLD,SA,State Government solar feed-in tariffs,TAS,VIC,WA

(Interested in what’s happening with the feed in tariff in your state? Chat with a Solar Choice broker about the incentives that apply to you and get a free comparison of solar quotes from solar system installers in your area.)

Solar energy feed in tariffs–where you are paid for the solar energy you generate and feed back into the grid–exist in one form or another throughout most states in Australia. (Up-to-date information on state-by-state solar feed-in tariff schemes.) Some electricity providers offer rates higher then the minimum stipulated by their respective state governments. Below is a survey of all the electricity retailers in Australia, state by state, that are providing solar feed in tariffs.

*This article was last updated on 7 February 2012*

Read about solar feed-in tariffs in your state:

NSW - VIC - QLD - SA - WA - ACT - NT - TAS

Types of solar feed-in tariffs: Gross and Net

As you may have heard there are two types of feed in tariffs Gross and Net.

Gross feed in tariff – A gross feed in tariff pays you for every kilowatt hour of electricity your solar cells produce, regardless of how much energy you consume. This type of scheme operated in the ACT and NSW until the conclusion of the feed-in tariff plans there.

Net feed in tariff – A net feed-in tariff pays you only for the surplus energy that you feed back into the grid. This type of scheme operates in Victoria, SA and Queensland. Many states, instead of deciding on a set feed-in tariff rate, offer a 1:1 (one-to-one) net tariff, for which solar power producers are paid the same rate that they pay for retail electricity for power they feed into the grid.

Form of payment for solar feed-in tariff revenues

The feed in tariffs you earn are by default paid as a credit on your electricity bill, which is usually settled quarterly. So the energy you export to the grid works to decrease your electricity bill. In the case that you’ve exported so much energy that your account goes into surplus, almost all energy retailers allow you to claim the cash by cheque or EFT on request. See the tables below for more information on your supplier.

All the information here has been collated from information provided on retailer’s websites, and through phone enquiries. Some energy companies may charge you more for the regular power you consume from the grid when you install solar cells, or charge you an additional fee. Due to the complexity of the energy market these instances can not be fully documented here, but you should check with the retailers in your area if this is the case, and shop around for the best deal.

Is Feed in Tariff income taxable?

Generally speaking, income received to a household from a feed in tariff is not taxable as the system is installed for personal use and not for the sole intention of making a profit. If, however, you are installing the system on a commercial premises then the income from the feed in tariff may be assessed as being taxable.

Will I need to pay GST on Feed in Tariff income?

Households will not need to pay GST on their feed in tariff income as the income will be below $75,000 per year. Businesses, however, will need to do so.

New South Wales

In an unfortunate turn of events, the NSW Solar Bonus Feed-in Tariff Scheme was suspended on 28 April 2011. Following the Independent Pricing and Regulatory Tribunal’s (IPART) decision regarding the fate of the Solar Bonus Scheme, any “Solar Feed-in Tariff” or Solar Buyback agreement that exists is unsubsidised and voluntary. (Read about IPART’s determination.) Below is the list of electricity retailers in NSW and what they are currently offering for grid-fed solar electricity.

It is important to keep in mind, however, that with electricity prices on the rise across the country and in NSW in particular, there is a still a strong argument for installing a solar power system in NSW even without the state incentives–in particular for those who consume the greater part of their electricity during the day when the sun is shining. You can also compare NSW electricity retail electricity tariff rates and solar buyback rates instantly on MyEnergyOffers.nsw.gov.au.

Note: To maximise the benefits of owning a solar power system in NSW, it is important to understand how to time electricity consumption. Read more: Is solar right for you in NSW?Solar Feed-in Tariffs vs. Solar Buyback Schemes.


Retailer Tariff payable Cash or Credit? Additional Fees? Website
(cents per kWh)
AGL 8c Credit, surplus paid in cash upon request Installation cost of Gross meter depends on who you network supplier is (see below) AGL solar homepage
Australian Power and Gas Nothing on offer for new applicants  n/a  n/a Australian power and gas homepage
Country Energy (to be merged into Origin) Nothing on offer for new applicants  n/a  n/a Country Energy homepage
Energy Australia 7.7c Credit, surplus paid in cash Installation cost of a Gross meter ~$300 (meter is provided but not installed) EnergyAustralia solar page

Energy Australia: NSW Solar Bonus Scheme rate change from 13 June 2012

Integral Energy (to be merged into Origin) Nothing on offer for new applicants  n/a  n/a Integral Energy solar page
Origin Energy 6c Credit, surplus paid in cash upon request Installation cost of Gross meter depends on who you network supplier is (see below) Origin Energy solar page
TRUenergy Nothing on offer for new applicants  n/a  n/a TRUenergy homepage

Victoria

Update on the Victoria Premium Premium Feed-in Tariff, 30 September 2011: The Premium Feed-in Tariff scheme has come to an end, but a 25c/kWh transitionary scheme (for systems <5kW), as well as a Standard Feed-in Tariff (for systems >5kW) are now in place. Read about Victoria’s Transitional and Standard Feed-in Tariffs.

Update on Victoria Premium Solar Feed-in Tariff, 1 September 2011: Deadline to have systems installed for the 60c/kWh rate is 30 September 2011.

The Victorian Feed-in Tariff Schemes are net schemes, meaning owners are paid only for the surplus energy they feed back into the grid. Please note that the rates below are for the Transitional Feed-in Tariff Scheme only. Customers on the Standard Feed-in Tariff are offered a 1-to-1 rate (same rate as is paid for electricity by the customer) for each kWh their system exports to the electrical grid. This rate will hence vary depending on electricity retailer and plan.

For further information on the Victorian Feed-in Tariffs see the Victorian Government feed in tariff website.

Retailer Tariff payable
(cents per kWh)
Cash or Credit? Payment frequency and method Additional Fees? Website
AGL 33c (GST inclusive) Credit, cash surplus paid upon request Quarterly credit, cash surplus yearly via EFT $10 admin fee
You will be required to move onto a new supply contract that does not offer any discount features
AGL Victoria solar homepage
Australian Power and Gas 25c Credit only Credits are extinguished after 12 months and upon termination of contract. None Australian power and gas homepage
Country Energy (to be merged into Origin) 25c Credit, cash surplus paid upon request Quarterly credit and yearly cash surplus None Country Energy homepage
Energy Australia 25c Credit only Credits expire quarterly None EnergyAustralia
Lumo Energy (Formerly Victorian Electricity) 25c Credit only Quarterly credit, credits are extinguished after 12 months and upon termination of contract (or 31 Dec 2024) None Lumo Energy Electricity Buyback Page
Origin Energy 31c Credit, cash surplus paid upon request Quarterly credit, surplus yearly by cheque when more than $50 Origin retains the right to acquire your RECs in the future Origin Energy solar page
Red Energy 33c Credit, cash surplus paid upon request Quarterly credit, 1 free yearly surplus via EFT/cheque $10 admin fee on additional cash surplus payments Red Energy homepage
Simply Energy 25c Credit, cash surplus paid upon request Quarterly credit, surplus yearly TBC Simply Energy Homepage
TRUenergy 31c Credit, cash surplus paid upon request Quarterly credit, cash surplus on case by case basis (generally when over $100 credit) via cheque None TRUenergy homepage
Diamond Energy 33c Credit, cash surplus paid upon request Cash back on quarterly/monthly bills if surplus is over $50 None Diamond Energy customer homepageDiamond Energy Corporate Webpage*Diamond Energy is a 100% renewable energy specialist retailer

Queensland

Queensland also operates a net feed in tariff scheme, meaning owners are paid only for the surplus energy they feed back into the grid. The Queensland government-mandated solar feed-in tariff rate is now 8c. Any rates higher than this base rate are contributions from the retailer.

Update 10 July 2012: The Queensland Solar Bonus Feed-in Tariff scheme’s mandated solar buyback rate is now 8c/kWh. Read about the economics of solar power in Queensland under this new rate.

For further information on the Queensland feed in tariff see the Queensland Government Solar Bonus Scheme website.


Retailer Tariff payable Cash or Credit? Website
(cents per kWh)
AGL 16c Credit, surplus paid upon request AGL QLD solar homepage
Australian Power and Gas 8c Credit Australian power and gas homepage
Country Energy 8c  TBC Country Energy homepage
Energy Australia 8c Credit, surplus paid upon request EnergyAustralia solar page
Energex 8c Credit, surplus paid upon request Energex solar page
Ergon 8c Credit, surplus paid upon request Ergon solar page
Integral Energy 8c Credit, surplus paid upon request Integral Energy solar page
Origin Energy 14c Credit, surplus paid upon request Origin Energy solar page
Queensland Electricity 8c Credit, surplus paid upon request Queensland Electricity homepage
TRUenergy 8c  TBC TRUenergy homepage

South Australia

South Australia also operates a net feed in tariff scheme, meaning owners are paid only for the surplus energy they feed back into the grid. New solar customers in SA may be eligible for the state’s Transitional Feed-in Tariff, which offers a base rate of 16c/kWh plus a mandatory retailer contribution of 7c/kWh, which will rise annually.

For further information on the South Australian feed in tariff see the South Australian Climate Change website.

Retailer Tariff payable
(cents per kWh)
Cash or Credit? Payment frequency and method Additional Fees? Website
AGL (16c + 8c=) 24c Credit, surplus paid upon request TBC TBC AGL South Australia solar homepage
Origin Energy (16c + 7c=) 23c Credit, surplus paid upon request TBC TBC Origin Energy South Australia solar page
Simply Energy (16c + 7c=) 23c Credit, surplus paid upon request TBC TBC Simply Energy Homepage
Lumo Electricity (16c + 7c=) 23c Credit, surplus paid upon request TBC TBC South Australia lectricity homepage
TRUenergy (16c + 7c=) 23c Credit, surplus paid upon request TBC TBC TRUenergy homepage

Western Australia

Western Australia’s solar feed-in tariff program closed its doors to new applicants as of 1 August 2011. However, Horizon power customers are still offered a 1:1 net feed-in tariff, where customers are paid for electricity they generate and feed to the grid at the same rate they pay for electricity.

For further information on the WA feed-in tariff past and present, visit the WA Sustainable Energy Development Office website.

Retailer Tariff payable
(cents per kWh)
Cash or Credit? Payment frequency and method Additional Fees? Website
Horizon Power At purchase rate (1:1 net tariff) until 1 July 2012 Credit Quarterly TBC Horizon Power renewables webpage
Synergy Energy 7c Credit Quarterly TBC Synergy Energy renewables webpage

ACT

The ACT also has a gross feed in tariff, paying owners for every kWh of solar energy they generate, whether they consume it or export it to the grid.

For more information on the ACT gross feed in tariff scheme see the fact sheet on the ACT Department of Enviornment Climate Change Energy and Water website.


Retailer Tariff payable Cash or Credit? Website
(cents per kWh)
ActewAGL 1:1 (Feed-in tariff rate equivalent to the price of retail electricity) Credit, surplus paid upon request ActewAGL solar energy page
Energy Australia None on offer for new customers n/a EnergyAustralia ACT

Northern Territory

The Norther Territory has a net feed in tariff operating in Alice Springs only. In other parts of the Territory power owners will only receive the market rate for fed in electricity.

For information on the Alice Springs Solar Cities scheme see their dedicated website.

Retailer Tariff payable
(cents per kWh)
Cash or Credit? Payment frequency and method Additional Fees? Website
NT Power and Water Authority 1:1 (Feed-in tariff rate equivalent to the price of retail electricity) Credit, surplus paid upon request TBC TBC NT Power and Water Authority homepage

Tasmania

Tasmania does not currently have a feed in tariff program. At the moment the monopoly electricity provider in Tasmania only pays the market rate. A feed in tariff scheme is currently under consideration. For details please see the Tasmanian Department of Energy Infrastructure and Resources webpage on solar feed in tariffs.

Retailer Tariff payable
(cents per kWh)
Cash or Credit? Payment frequency and method Additional Fees? Website
Aurora Energy 1:1 (Feed-in tariff rate equivalent to the price of retail electricity) Credit Quarterly TBC Aurora Energy embedded generation page

*This article was last updated on 7 February 2012*

Kobad Bhavnagri

Solar Energy Consultant

and

James Martin

Solar Energy Analyst

© 2010 Solar Choice Pty Ltd

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{ 26 comments }

daniel December 17, 2009 at 8:18 pm

why does victorian power suppliers pay mor than nsw

admin January 5, 2010 at 10:23 am

Hi Daniel,

At the moment, based on the information we have, some power suppliers are paying slightly more per kWh in Victoria than they do NSW, however, this may change very soon. The main reason for this is that the NSW scheme has only just come into operation (on the 1st of January 2010) and many of the power providers are still putting their deals together. One could expect that just as in Victoria, Queensland and SA some of the larger electricity providers (like AGL, TruEnergy and Origin) will pay a slight premium on the mandatory feed in tariff rate set by the government (60c in Vic and NSW, 44c in Qld and SA) as they compete to attract these valuable customers.

However, there is something very important to note here. The Victorian, Queensland and SA schemes are NET feed in tariffs (you’re paid for only the excess electricity you feed back into the grid), whilst the NSW scheme is a GROSS feed in tariff (you’re paid for ALL the electricity your cells generate, including what you consume). So for the same system you will be earning several times more in NSW then you would in Victoria or any of the other states. For this reason it’s possible electricity providers may not want to pay a premium in NSW, however, it really doesn’t matter as you’ll be way up in any case.

Kobad Bhavnagri
Solar Energy Consultant
Solar Choice Pty Ltd

mark January 14, 2010 at 4:36 pm

are the premium rates (vic) inc or ex gst?
agl clearly states 68c ex gst.
origin clearly states 66 inc gst.
red is clearly 66 inc gst/60 ex gst.
the legislation doesnt specify gst in its mandated rates AFAICT.
domestic exported power is credited as ex gst as the retailer pays the gst component I think.
What is the real story?
If the above is correct, then agl is heaps better.

Richard Tapp February 3, 2010 at 3:34 pm

EA has updated their website.

Please update the EA Solar Q&A link in your page to the following:

http://www.energyaustralia.com.au/State/NSW/Residential/Products-and-services/Solar-power/NSW-Solar-Bonus-Scheme-Questions-and-Answers.aspx

admin March 21, 2011 at 1:10 pm

Link updated!

sidney mytton-watson February 11, 2010 at 11:34 am

I am a member of Stayz Holiday rentals and they have suggested that we look at your offer of installing solar panels on our hokiday rental accomodation.
My contact details are 044 898 7968

Perth Western Australia

Thank-you Sidney Mytton-Watson

Alan Sly October 11, 2011 at 9:20 am

Hi,

just want to clarify on the 28c feed in tariff offered by AGL. I have contacted them and they say that this is a computer error with them paying the old tariff (20c) and the new one (8c) at the same time and they are working to fix this.

Have you heard otherwise?

admin October 11, 2011 at 10:15 am

Hi Alan,

Thanks for your comment. Just to reconfirm, I called up AGL and spoke to Rob in Customer Resolutions, who said that they have received a number of inquiries about the 28c/kWh rate, and that it is ‘under review’ but is definitely available for new sign-ups, at least for the time being. He wasn’t sure if the generous rate was due to a computer error or not (he seemed doubtful about this).

You’ll notice that AGL is not publicising the 28c/kWh rate anywhere on their web site, and in my experience have only disclosed it when asked directly. When we first heard that AGL was offering this much, we were all a bit taken aback–this is more generous than the new Victorian Feed-in Tariff rate of 25c/kWh.

James McMennemin June 14, 2012 at 3:46 pm

Do you have current tariff feed in rates for Victoria. Installing Solar Panels by end of June. I am currently with Energy Australia and they state they are not paying feed in tariff over and above the 25 cents but they are now owned by TRU Energy which does pay 6 cents shown above. It would appear that Red Energy and Diamond are the best deals. Can you please clarify.

admin September 6, 2012 at 3:12 pm

Hi James,

Sorry for the delay I’m not sure how we missed you! As you may have heard the current feed-in tariff in Victoria is dropping from 25¢ per KWh to 8¢ per KWh as of 30 September 2012. If you installed your panels by the end of June and have completed all the paperwork you should be receiving the higher rate.

As we deal with the installers we don’t have all the information regarding the incentives offered by different energy providers, I would suggest giving them a call and seeing what they’re willing to offer you. We found this link on the Victorian Governments website which might help you –

shirley August 20, 2012 at 11:21 am

I am going to install 4.5 kw of solar energy but I cannot understand the different prices of net feed in tarriffs. I am NSW but Vic have such a higher rate.
Please tell me which one is the best, also considering charges for installing the item needed for reading. (which some apparently charge) At present I am with Origin but would like the price of all of them.
Cheers

admin September 6, 2012 at 1:06 pm

Hi Shirley,

Thanks for the comment. The differences in the rates can basically be attributed to the difference in the governments’ support for solar power. (The Victorian government has actually just announced that the new FiT there will be only 8c, incidentally.) It all has to do with their mindset and how much they value solar. Those offering 8c or less have basically determined that this is the ‘real’ value of solar to the grid. In NSW, the government just lets the retailers decide.

If you’re installing a system in NSW, the most important thing is to make sure that you’re using as much power it produces as possible while the sun is shining–any power that goes to the grid will earn you only around 8-10c/kWh (depending on your retailer). Compare this to the 20c you could be saving if you used power from your panels instead of purchasing it from the grid.

Recently, the Feed-in Tariff rates were removed from NSW’s MyEnergyOffers website, making it hard to quickly determine which retailer offers the best rate. However, you should know what your’e entitled to when negotiating with your retailer. For 2012-2013, that rate is about 10-13c/kWh.

Best of luck! If you’re looking to compare quotes on systems, please fill out the Quote Comparison request form on our site. Once you do, you’ll receive an instant comparison of the deals on offer from installers from your area. 4.5kW may not be included, but 4kW and 5kW will. Our service is 100% free to our customers.

Ali November 30, 2012 at 3:04 pm

I did sign with origin for 60 per KWand I moved to my new house in July 2011 , I had issues with origin and my installer to do paper work , seting up my solar meter took them almost a year to install and now I am only getting 31 cents and I am getting less than 5% rebate for my total bill , it is the worst invetment I did in my life

Solar Choice November 30, 2012 at 4:31 pm

Hi Ali,

I couldn’t find your details on our database and am assuming you didn’t use our service when getting your system. If the issue was with the installer this is something Solar Choice can help with, but only if you have signed with one of the installers in our network through our Quote Comparison.

With most of the feed in tariff’s there is a deadline for signing with an installer or applying for a specific tariff, and a deadline for installation/grid connection. All of the installers on our network work hard to ensure that our customers are receive the best solar incentives available. We are currently in a position where additional rebates from the Federal Government have been withdrawn, some of the installers on our network will be honouring the additional discount even once installation deadline has passed.

The installation of your meter is the responsibility of the energy provider and you could try taking the matter up with them. Without knowing the full details of your case it is difficult to comment, I would look at the contracts you have with Origin in case there is a loophole that will allow you to apply to have it instated. 31¢ per kWh is still a good rate compared to what customers who are installing today are offered, but understandably disappointing if you did everything to get the 60¢ tariff.

Regarding the 5% rebate on your bill, if you are only reducing your bill by 5% your system may be too small or there may be a problem with your panels. If you not paying for energy and getting 5% back on top of that you’re doing pretty well!

Thanks for your comment, make sure your system is operating as close to the optimum as it can and hopefully you’ll start to see better returns whether they’re feed-in tariffs of a reduction in your energy bill.

sedat Aykut December 3, 2012 at 9:49 pm

Hi
I`m from NSW Sydney and i dont get it.Igot the solar panel 2.5 kw they install 2 meter one show total usege kw of house otherone show, panels put in to the grids(kw). How AGL charge me total of usage 0.2425 than they pay me back 0.08 cents per kw. That is ripoff why no one stand up for this nonsense,rubbish,otherway of saying i`m selling same item 0.08 cents and buy it back my own item 0.2425 cents newer see business like that in the world but Australia..
Sedat Aykut

Solar Choice December 4, 2012 at 9:36 am

Hi Sedat,

I can’t see your details on our system so I have to assume you didn’t use Solar Choice when you got your system installed?

If you had gone though us we would have made sure you were aware of the current feed-in tariff situation if you were unsure, in NSW any energy you do not use if fed back to the grid and you are paid 8¢ per kWh. This is because there is no mandatory feed-in tariff in NSW, technically energy retailers do not have to pay you a cent.

The solar industry has been lobbying for some time for a fair tariff but, so far, this has made no difference.

What we recommend for NSW customers is installing a system that closely matches your energy needs, this way you use your solar energy first and only use grid energy after your panels stop producing. We also advise customers that solar PV systems are no longer about making money through Premium tariffs but about off-setting your energy bills.

If you want to get active on this issue I woud recommend writing a letter to your local Government representative and encouraging any other solar PV owners who are not happy with the current tarif to do the same.

Lynn January 18, 2013 at 1:01 pm

Hi there,
I’m with AGL in VIC and have solar panels installed since late 2009 and meter installed March 2010 and my contract with AGL is for the Premium FIT which runs until 2024 at 0.68c.

AGL have recently (Aug 2012) told me that my meter has been incorrectly configured and that my rate is to be 0.2599 now.
They are saying this is because the electricty goes direct from my panels to the grid rather than as excess from our house to the grid.

Am currently in discussions etc with them trying to sort this out, but I was not aware and have not seen any reference to this stipulation anywhere.

Do you know if this is right, that you need your meter ‘configured’ in a particular manner? Can they seemingly ignore the contract?

Thanks
Lynn

Solar Choice January 21, 2013 at 9:51 am

Hi Lynn,

I’ve done some investigating for you, AGL are correct when they advise you that it is only the excess energy your panels produce that should be going back to the grid and your meter should have been configured this way. You can read about it on the Department of Primary Industries website, the link here is to the page with this information.

As you can’t configure the meter yourself we would advise going back to the company who installed your meter, this may not be AGL but you’re installer or their subcontractor. It’s quite a complex issue and we don’t have a firm answer to your question, AGL may be able to move you to the transitional tariff but you should definitely do some more research around this issue, read all the contracts plus terms and conditions in detail. I couldn’t find any information that would allow them to do it but it’s not to say it doesn’t exist.

Let us know what happens in case someone else asks us about this again.

Lynn January 30, 2013 at 3:22 pm

Hi again,
Thanks for your help and reply.
AGL have asked for a copy of my contract which they have forwarded to Powercor, as it was Powercor that ‘discovered’ the configuration and notified AGL to change my Feed in Tariff. So waiting for the next contact as a result of that.

AGL installed the solar/smart meter, would it have been configured at that stage by them or by the solar panel installer (Clear Solar)?

Thanks again,
Lynn

Solar Choice January 30, 2013 at 4:07 pm

Hi Lynn,

I’m not sure what would have happened in this instance, but it would be a little strange for AGL to call on a third party to configure your smart meter. I’ve spoken to our in-house expert, who is a former installer, and it’s a matter of pressing a few buttons. The only instance I can think of where this may have of occurred would be if the smart meter was installed after the solar PV system or if your house already had a smart meter – all new houses have smart meters installed automatically.

Hope that helps in some way

Lynn January 31, 2013 at 3:37 pm

Hi there,
So AGL installed the solar meter after the panels were installed, then Powercor notified me that they would be installing a smart meter. I did ring at the time to query this and was told that Powercor would see the solar meter and that would be fine, no need to do anything else.

I wonder now if Powercor did anything to the meter then??

I asked AGL if they could re-configure it correctly at one stage of this ongoing issue and they said it couldn’t be done. But your contact says it’s a matter of pressing a some buttons, so maybe it suits them to say that (said she somewhat cynically)

Haven’t heard back from them yet…
Waiting patiently…mostly…
Lynn

Bernard Drakeford February 8, 2013 at 4:00 pm

Hi, I have a queryref the output of my 1.5 kw Solar system installed in Apr/May 2012. It seems never to show 1500 watt output on the EKO 2000 inverter. I saw 1500 watt produced justafter the installation was completed by the Installer. Do I have a fault or is it showing the value over the household consumption value?

Solar Choice February 19, 2013 at 2:33 pm

Hi Bernard,

A system operating at its optimum capacity will work at around 90% efficiency, which may explain the 1500 watt display. I’m not familiar with the set up of that particular inverter, if you’re concerned it might be worthwhile contacting your installer who can advise you and arrange to test the inverter if required.

Lynn February 12, 2013 at 11:43 am

Hi again,
AGL installed my Solar meter (cost $170 truck fee). I believe a Solar meter is the same as a Smart meter?
It was installed after the panels. I was notified later that year by Powecor that I would be having the compulsory Smart Meter installed. I did ring to check and was told that the installer would see my meter and wouldn’t install another one.

Some time after I sent my contract copy the only thing I got from AGL was to send me my bill again including the next payment with a request to pay the November bill straight away. No explanations.
So I told them I was still unsatisfied that the issue has not been resolved and that I would be contacting EWOV, which I have.
I also told them that I would in good faith, pay what I believe to be the correct amount on the overdue account, which I have.

EWOV have requested a higher level of AGL management to contact me by the end of three working days, which is today.

Are you interested in my continuing the progress reports here or is it now not relevant?
Either way many thanks for your feedback so far.
Cheers
Lynn

Solar Choice February 20, 2013 at 9:24 am

Hi Lynn,

If you get a final decision on your incorrectly set up meter let us know so we can pass this onto other customers.

Hope it all goes your way!

Lynn April 18, 2013 at 3:13 pm

Hi there,
I did go through EWOV ulitmately as I wasn’t getting any answer to my questions and no resolution at all just another bill.

The result is that AGL actually neglected to enter my details on the database to say that I was eligible for the PFIT. So they finally agreed they had made the mistake and would compensate me as I now cannot be on a PFIT because that tariff finished around November 2011.

Based on my last 12 months of solar energy my panels generated, the compensation paid the difference between the current rate and the PFIT until 2016. And then as no one knows what the rate will be after that, they paid the whole 0.68c to cover until 2024 when PFIT is supposed to last to.

So nothing to do with configuring my smart meter as I was told at one stage, AFL made a mistake.

So good outcome in the end as far as it goes, except that I had panels installed, apart from the obvious enviromental reasons, but to help with the rising cost of electricity in my dotage.

Thanks for your help and replies and hope no one else has had to go through this ordeal.
Cheers
Lynn

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