Solar Link Australia Reviews
About Solar Link Australia
Established 2010
Servicing All States & Territories
CEC Approved Retailer
TESLA Approved Installer
SMA Power-Up Partner
Specialising in Grid Connect Residential Solar, Commercial Solar, Hybrid Solar & Off Grid Solar
Workmanship Warranty
5
All Reviews
Review left 1 years after system installed
Installer Comments
Despite an issue early with the Inverter everything was great service.
Solar Panel - Omnis Power
No problem so far.
Solar Inverter -
Going okay.
Review left 2 years after system installed
Installer Comments
Clear specifications and recommendations provided by company staff. Solar Link staff were pro-active and helpful. Unfortunately, the contractor who installed my system was one of the most disorganised and untidy tradesmen I have dealt with.
Solar Panel - Longi
Longi 370W Hi-MO4 model (Mono-PERC, Split-Cell - Black Frame. Everything is working flawlessly so far.
Review left 4 years after system installed
Installer Comments
GOOD: Modifying their existing package wasn't a hassle to get the inverter I wanted BAD: Grid Connection Paperwork seemed to be delayed significantly, I've had ZERO post-install follow up to arrange for System Servicing, etc
Solar Inverter - Fronius
Good Inverter Locally Accessible API is excellent for my Home Automation System
Review left 3 years after system installed
Installer Comments
I had no problems with Solar Link Australia, installation was done on time with no issues.
Solar Inverter - Solis
Inverter works well only issue is the monitoring app which is not the greatest in terms of being user friendly.
Review left 5 years after system installed
Installer Comments
They are lousy with there whole process and unfortunately I had no idea what to do at the time. No site inspection installed pannells wrong which caused the to burn and cause major problems
Solar Panel -
They were installed incorrectly not sure of brand
Solar Inverter - SMA
Battery - BYD
Installer Comments
Communication in office not bad could however be better.once I got on to Luke he was very helpful and also offered to help me after hours so a big thank you to Luke for going the extra mile for this company.also would like to thank pat byrne and his team for fitting the system did a great job a very happy team obviously love what they do. Couldn't be happier thanks to everyone involved. I would recommend solarlink.
Installer Comments
After many Emails and Calls, Solar Link refused to perform a repair to the DC switch on the panels. after 18 months of a 5 year warranty. they do not approve warranty clams for any reason There statment: "For this case, small components are not covered with the warranty, to have this replaced, we require a prepayment of $285 inc GST." 8 Warranties 8.1 Warranties offered Solar Link offers Customers the following warranties: (a) if the System includes the supply of a solar electricity generation system: (i) workmanship on installation for a period of 5 Years from the Installation Date. This includes all parts, installation and performance; (ii)
Installer Comments
I was quoted and purchased a 10kw system and provided the company with all relevant information. They used their own Google Earth or other imaging of my home to supply the proposal. Then on the day they arrived for installation, they suddenly announced they could only fit 7kw of panels regardless of having a 10kw inverter. They made comments about how the system would still put out 9.1kw etc. etc. to get me to go ahead, but in practice, the system never generates more than 7.2kw in full sun. I got a small refund that certainly wasn't enough compensation for the reduction in capacity. This is my second bad experience with solar companies as my first system 10 years ago never performed to capacity and was eventually scrapped. Not happy. They had 5 extra solar panels delivered originally and when we looked on the roof, there was clearly space for an additional 2 panels in line with the ones they installed and plenty of space for the other 3 in slightly less perfect places. Instead of trying to maximise our system by using these panels, the pushed very hard to recover them and eventually picked them up yesterday. I believe I had over 10 calls for the pick-up of the 5 panels within 48 hours, certainly not the same expectations when I had a query. On the day of installation when they informed me of the reduced number of panels they could fit, I was at work so couldn't physically verify what they said. Initially I told them to cancel the installation and leave, but they convinced me that they had done their best and the result would be less than 10% under capacity. Obviously, that was untrue. As stated, they did give me a small refund, but I wanted what I ordered, paid for and was approved for. When I came home and saw that there was significant extra space on the same roof panel they use for one array, to add more panels, I was furious. I could have put up the rest myself in a matter of an hour. I still have no idea why so much space was left unused when they had 5 panels left over. I did intend to just install the additional 5 panels myself, but they collected them yesterday while I wasn't at home to argue.
Solar Panel - Suntech
Installation is new so no idea of long term quality but appearance is solid and they are producing the stated amounts per panel
Solar Inverter - Solis
Sam comments as above. Looks fine but only new. I can say that the app connection is almost impossible. Even my IT guys couldn't get it to work
Installer Comments
I found Solar Link Australia great to deal with. They offer Great products and great price. Solar Link Australia Highly recommended. The company was very trustworthy, provided great service and great price. They weren't too pushy which is what we liked and didn't rush our decision.
Solar Inverter - Solis
Great inverter. We can monitor what the system is doing and works as intended,
Installer Comments
Solar link amazing to deal with. They gave me clear understanding of what system is needed for my solar needs and were very prompt in getting the system installed. They even called em to see how the system is going and helped me set up the app to the system to monitor. Very smooth process.
Installer Comments
My installation took place 3rd March 2022. As at 4th May 2022 there has been no contact apart from emailing me an invoice many times. I called the company multiple times and nobody has responded to messages left. The only person who actually answered the phone said they cold not help. All my emails have been ignored. My system is not active and there is no indication it is ever going to be. I am at the stage now of having another installer remove it so I can get a working system. I strongly recommend avoiding this installer. It is not clear if there is some sort of scam at play here, or if they are just completely incompetent. 2 months of ignoring a customer is a risk you may not want to take.
Installer Comments
Solar link Australia are amazing to deal with. They didn't over sell me and provided me a solar solution that I needed. Their prices are very competitive. Their afters service was amazing too. They rang to see how the system was going
Installer Comments
Chose Solar Link as they were good at working we me on what i wanted, once the order was placed there was no contact, rang after 3 weeks only to be told what i ordered was a 6-7 week wait which turned into 9 weeks. On installing the system, got a different inverter to what was ordered and not the same warranty with no phone call or contact very disappointing would NOT recommend this company to anyone
Solar Inverter - Solis
as said above this was not what i ordered only has a 10 year after registering with emails so will reserve my judgement
Installer Comments
Absolutely terrible customer service. Once the deposit was paid, 4 months later I am still waiting for the panels to arrive despite being told on three previous occasions that the installation would be completed. No phone calls from anybody advising me of delays. And no straight answers when I call them for an update.
Installer Comments
All went smoothly, installation was done sooner than scheduled after a spot opened
Solar Panel - Longi
Difficult to assess savings at this point due to slow install of interconnect by powerCore
Solar Inverter - Growatt
Difficult to assess savings at this point due to slow install of interconnect by powerCore
Installer Comments
Great service and advice provided throughout the process including advice re Vic Gov Solar rebates. Happy to recommend their service and installers