Solar Link Australia Reviews

Rated 3.67 from 21 reviews

About Solar Link Australia

Established 2010
Servicing All States & Territories
CEC Approved Retailer
TESLA Approved Installer
SMA Power-Up Partner
Specialising in Grid Connect Residential Solar, Commercial Solar, Hybrid Solar & Off Grid Solar

Workmanship Warranty

5

Address

21 Garden Blvd Dingley Village VIC 3172

Phone

0438 848 268

ABN

87 117 053 666

In Business Since

2010

Office Locations

Melbourne - VIC Brisbane - QLD Sydney - NSW Perth - WA Adelaide - SA Ulverstone - TAS

Number of Employees

Under 10

Number of Installations Completed

7,500+

Number of Commercial Installations

75

Largest Commercial System

300Kw

Accreditations verified by Solar Choice

  • CEC Approved Retailer
Any of the above information look incorrect? Contact sales@solarchoice.net.au

All Reviews

15th November 2023
Fred
VIC - 3564
7kW system
5.00

Review left 1 years after system installed

Installer Comments

Despite an issue early with the Inverter everything was great service.

Solar Panel - Omnis Power

5.00

No problem so far.

Solar Inverter -

5.00

Going okay.

Battery - Alpha ESS

5.00

Works great

14th November 2023
Graeme
VIC - 3030
6kW system
4.00

Review left 2 years after system installed

Installer Comments

Clear specifications and recommendations provided by company staff. Solar Link staff were pro-active and helpful. Unfortunately, the contractor who installed my system was one of the most disorganised and untidy tradesmen I have dealt with.

Solar Panel - Longi

5.00

Longi 370W Hi-MO4 model (Mono-PERC, Split-Cell - Black Frame. Everything is working flawlessly so far.

Solar Inverter - Solis

5.00

Solis 4G, 3phase. No problems so far.

26th September 2023
Stuart
VIC - 3810
5kW system
3.00

Review left 4 years after system installed

Installer Comments

GOOD: Modifying their existing package wasn't a hassle to get the inverter I wanted BAD: Grid Connection Paperwork seemed to be delayed significantly, I've had ZERO post-install follow up to arrange for System Servicing, etc

Solar Panel - Longi

5.00

Have been reliable, no complaints.

Solar Inverter - Fronius

5.00

Good Inverter Locally Accessible API is excellent for my Home Automation System

Installation Photos

12th August 2023
John
VIC - 3180
6kW system
5.00

Review left 3 years after system installed

Installer Comments

I had no problems with Solar Link Australia, installation was done on time with no issues.

Solar Panel - EGing

5.00

Working well.

Solar Inverter - Solis

4.00

Inverter works well only issue is the monitoring app which is not the greatest in terms of being user friendly.

20th June 2023
Michele
NSW - 2775
6kW system
1.00

Review left 5 years after system installed

Installer Comments

They are lousy with there whole process and unfortunately I had no idea what to do at the time. No site inspection installed pannells wrong which caused the to burn and cause major problems

Solar Panel -

1.00

They were installed incorrectly not sure of brand

Solar Inverter - SMA

3.00

Battery - BYD

3.00

Installation Photos

18th June 2023
Wayne
VIC - 3675
6kW system
5.00

Installer Comments

Communication in office not bad could however be better.once I got on to Luke he was very helpful and also offered to help me after hours so a big thank you to Luke for going the extra mile for this company.also would like to thank pat byrne and his team for fitting the system did a great job a very happy team obviously love what they do. Couldn't be happier thanks to everyone involved. I would recommend solarlink.

Solar Panel - Jinko

5.00

New type of panle 475watts each.n type

Solar Inverter - Solis

5.00

Have had three of these over the years and never had a problem.

Battery - Alpha ESS

5.00

Only new as of yet but it will be great a think.

Installation Photos

15th April 2023
Kristy
-
6kW system
5.00

Installer Comments

Very good to deal with and great price and product. The know their stuff when we felt other companies couldn't answer some of our questions. Very happy.

Solar Panel - Jinko

5.00

Great panels.

Solar Inverter - Solis

5.00

Great inverter.

24th March 2023
Patricia
VIC - 3264
5kW system
5.00

Installer Comments

Efficient, courteous and informative

Solar Panel - Leapton

5.00

So far so good

Solar Inverter - Solis

5.00

So far so good

13th March 2023
Brian
VIC - 3490
6kW system
5.00

Installer Comments

Pleasant easy transaction. Everything to plan, excellent staff and tradies

Solar Panel - JA Solar

5.00

Solar Inverter - Solis

5.00

11th March 2023
Neill
-
6kW system
1.00

Installer Comments

After many Emails and Calls, Solar Link refused to perform a repair to the DC switch on the panels. after 18 months of a 5 year warranty. they do not approve warranty clams for any reason There statment: "For this case, small components are not covered with the warranty, to have this replaced, we require a prepayment of $285 inc GST." 8 Warranties 8.1 Warranties offered Solar Link offers Customers the following warranties: (a) if the System includes the supply of a solar electricity generation system: (i) workmanship on installation for a period of 5 Years from the Installation Date. This includes all parts, installation and performance; (ii)

Solar Panel - Risen

4.00

Works well so far

Solar Inverter - Solis

4.00

Works well so far

10th January 2023
Paul
VIC - 3831
10kW system
1.00

Installer Comments

I was quoted and purchased a 10kw system and provided the company with all relevant information. They used their own Google Earth or other imaging of my home to supply the proposal. Then on the day they arrived for installation, they suddenly announced they could only fit 7kw of panels regardless of having a 10kw inverter. They made comments about how the system would still put out 9.1kw etc. etc. to get me to go ahead, but in practice, the system never generates more than 7.2kw in full sun. I got a small refund that certainly wasn't enough compensation for the reduction in capacity. This is my second bad experience with solar companies as my first system 10 years ago never performed to capacity and was eventually scrapped. Not happy. They had 5 extra solar panels delivered originally and when we looked on the roof, there was clearly space for an additional 2 panels in line with the ones they installed and plenty of space for the other 3 in slightly less perfect places. Instead of trying to maximise our system by using these panels, the pushed very hard to recover them and eventually picked them up yesterday. I believe I had over 10 calls for the pick-up of the 5 panels within 48 hours, certainly not the same expectations when I had a query. On the day of installation when they informed me of the reduced number of panels they could fit, I was at work so couldn't physically verify what they said. Initially I told them to cancel the installation and leave, but they convinced me that they had done their best and the result would be less than 10% under capacity. Obviously, that was untrue. As stated, they did give me a small refund, but I wanted what I ordered, paid for and was approved for. When I came home and saw that there was significant extra space on the same roof panel they use for one array, to add more panels, I was furious. I could have put up the rest myself in a matter of an hour. I still have no idea why so much space was left unused when they had 5 panels left over. I did intend to just install the additional 5 panels myself, but they collected them yesterday while I wasn't at home to argue.

Solar Panel - Suntech

4.00

Installation is new so no idea of long term quality but appearance is solid and they are producing the stated amounts per panel

Solar Inverter - Solis

3.00

Sam comments as above. Looks fine but only new. I can say that the app connection is almost impossible. Even my IT guys couldn't get it to work

21st July 2022
Eve
-
6kW system
5.00

Installer Comments

I found Solar Link Australia great to deal with. They offer Great products and great price. Solar Link Australia Highly recommended. The company was very trustworthy, provided great service and great price. They weren't too pushy which is what we liked and didn't rush our decision.

Solar Panel - Astronergy

5.00

No issues at all. Runs as intended.

Solar Inverter - Solis

5.00

Great inverter. We can monitor what the system is doing and works as intended,

14th May 2022
Mark
-
8kW system
5.00

Installer Comments

Solar link amazing to deal with. They gave me clear understanding of what system is needed for my solar needs and were very prompt in getting the system installed. They even called em to see how the system is going and helped me set up the app to the system to monitor. Very smooth process.

Solar Panel - Astronergy

5.00

Work very well

Solar Inverter - SolaX

5.00

Love the monitoring. Great warranty

4th May 2022
Mark
VIC - 3806
6kW system
1.00

Installer Comments

My installation took place 3rd March 2022. As at 4th May 2022 there has been no contact apart from emailing me an invoice many times. I called the company multiple times and nobody has responded to messages left. The only person who actually answered the phone said they cold not help. All my emails have been ignored. My system is not active and there is no indication it is ever going to be. I am at the stage now of having another installer remove it so I can get a working system. I strongly recommend avoiding this installer. It is not clear if there is some sort of scam at play here, or if they are just completely incompetent. 2 months of ignoring a customer is a risk you may not want to take.

Solar Panel - HT-SAAE

1.00

I can't comment as the installer never activated my system.

Solar Inverter - SolaX

1.00

I can't comment as the installer never activated my system.

22nd April 2022
Kristy
-
6kW system
5.00

Installer Comments

Solar link Australia are amazing to deal with. They didn't over sell me and provided me a solar solution that I needed. Their prices are very competitive. Their afters service was amazing too. They rang to see how the system was going

Solar Panel - EGing

5.00

Very happy.

Solar Inverter - Solis

5.00

Very happy. Love hQow I can monitor w

21st April 2022
Michael
-
6kW system
5.00

Installer Comments

Solar link installed my home with a 6.6kw system and their service was impeccable, product and reliability. Well done.

Solar Panel - EGing

5.00

Very happy with the panels. They do their job.

Solar Inverter - Solis

5.00

Very happy. Nice little hnirm

12th March 2022
Paul
VIC - 3815
8kW system
1.00

Installer Comments

Chose Solar Link as they were good at working we me on what i wanted, once the order was placed there was no contact, rang after 3 weeks only to be told what i ordered was a 6-7 week wait which turned into 9 weeks. On installing the system, got a different inverter to what was ordered and not the same warranty with no phone call or contact very disappointing would NOT recommend this company to anyone

Solar Panel - REC

5.00

the panels seem to perform very well

Solar Inverter - Solis

4.00

as said above this was not what i ordered only has a 10 year after registering with emails so will reserve my judgement

9th February 2022
Brett
QLD - 4819
6kW system
1.00

Installer Comments

Absolutely terrible customer service. Once the deposit was paid, 4 months later I am still waiting for the panels to arrive despite being told on three previous occasions that the installation would be completed. No phone calls from anybody advising me of delays. And no straight answers when I call them for an update.

7th June 2021
Ryan
VIC - 3214
6kW system
5.00

Installer Comments

All went smoothly, installation was done sooner than scheduled after a spot opened

Solar Panel - Longi

4.00

Difficult to assess savings at this point due to slow install of interconnect by powerCore

Solar Inverter - Growatt

4.00

Difficult to assess savings at this point due to slow install of interconnect by powerCore

12th May 2021
-
4kW system
4.00

Installer Comments

Solar Panel - EGing

4.00

Seems to be a suitable type of solar panel. The proof will appear after some years of use.

Solar Inverter - Solis

4.00

as with the solar panels.

Installation Photos

25th April 2019
David
VIC - 3435
10kW system
5.00

Installer Comments

Great service and advice provided throughout the process including advice re Vic Gov Solar rebates. Happy to recommend their service and installers